Sierra Air Conditioning & Heating
Patrick, Las Vegas, NV

Sierra Air Conditioning & Heating Reviews

4.8 stars based on 1112 reviews

Featured Comments:

• J

  Jeff Kerr

  5.0

  Thursday afternoon my 1 out of 2 AC units stopped working. I tried and self diagnosed it by watching some you tube videos and DIY's. However, this one i just had to call in a professional. Contacted Sierra Air because they were the Factory installer of the AC unit that came with my home. Called them at 7pm and quoted me that a technician will be available at my house by 10pm. I was very happy that they had an after hours technicians available. Sure enough at 10 pm Matt D. showed up. He immediately inspected the AC unit and concluded that my Fan Motor went out. He explained in detail what options we had, the pros & cons with different outcomes and also offered maintenance package's available. After consulting with my Commander and chief, we decided to replace all the Fan Motors to make sure all the Units will work properly moving forward. To complete the Service we also added the maintenance package to include the Heater unit as well. Great customer service experience with the call center and prompt response from Matt D. service technician. Overall: Very satisfied and definitely recommended.

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  Response from the owner

  Hi Jeff. We're happy we could help! Thank you so much for your feedback about Matt - we will share this review with the team! Thank you for being part of the Sierra family! :)

• M

  Mark Merritt

  5.0

  This company is amazing. The service tech are all very knowledgeable in what they sell and how to service the equipment. They are always on time and always use shoe covers even before the pandemic to enter your home. We have always felt confident in the quality of the work and the prices are spot on. Best company that we have ever felt with. Thank you sierra air.

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  Response from the owner

  Wow, thank you so much for your compliments about our team, Mark! We work hard to make sure every client has the best experience with our team. Your safety and satisfaction are so important to us. Thank you for being part of the Sierra family. We will see you for your next maintenance! :)

• K

  Karen Kerbis

  5.0

  In December, we had an issue with our furnace and had no heat. Sierra, who installed our system, came right out to take a look. Although it took three technician visits and several days to fix the problem (had to wait for the part), we were impressed by the knowledge and responsiveness of each tech and Sierra as a whole. We signed up for the maintenance agreement, and today was our first service. I awoke to a reminder text of our appointment, which I appreciated, since it was scheduled about 6 weeks ago. We then received a call telling us our technician would arrive within the hour, which he did. Derrick Lakey was our technician, and I was impressed from the moment he walked through the door. He wore his mask the entire time, which I truly appreciated. He was knowledgeable, courteous and friendly. He got right to work, and explained what he was doing every step of the way. We have 3 systems, so Derrick spent almost 3 hours at our home. I was so impressed with the excellent service he provided - he didn’t try to sell me on additional products or services, but did recommend a few things. It was such a pleasant experience that I immediately called and scheduled our spring maintenance with Derrick. He exceeded my expectations in every way!

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  Response from the owner

  Hi Karen. Our apologies having to wait for the part - they are a bit harder to get quickly these days! We appreciate your understanding and patience. We are so appreciative of you and are so ecstatic to hear that you were happy with your experience with Derrick! We make it our priority to educate our clients and answer questions rather than to sell. Thank you for your review and thank you for being part of the Sierra family! We will see you soon for your spring maintenance. :)

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