Sermon Service & Electric
May, Idaho Falls, ID

Sermon Service & Electric Reviews

4.1 stars based on 61 reviews

Featured Comments:

• J

  JARORA435

  1.0

  DO NOT USE THIS COMPANY UNLESS YOU LIKE TO BE RIPPED OFF!!! The receptionist was helpful and was able to get a tech out the same day to address an issue. The tech was able to diagnose the issue rather quickly. The motor on a unit needed to be replaced and I was quoted $2200 to get a motor rebuilt since there was a 4-6 week lead time for a new one. I have had it replaced before so knew that it was around $250 for a brand new one. I told the tech I was going to use my resources to see if I can find it elsewhere. I was able to find one locally brand new for $240 and was told by the supplier that this motor can’t be rebuilt. When I called Sermon Service back to talk to a manager, I was helped by receptionist who said they had called the same company where I picked up the motor from. These guys were probably going to buy that new motor and charge me $2200 for a $250 motor. I understand that supply chains are backed up and product isn’t available but this company uses that excuse to rip people off. I had someone else install the motor rather than call them back. Received the bill for the service call which was $250 ($99 service call and $149 first hour) which is on the higher end of a service call for a HVAC company. Use at your own risk. REPLY TO OWNER COMMENT 10/7/2021: Since your company did call the wholesaler I bought the motor from, I am sure you are aware that they are an authorized dealer and their parts come with a warranty. The motor was in stock locally and was replaced with the same exact one that went bad. I wonder how your company was going to get the bad motor rebuilt that couldn't even be rebuilt because of its specs? Something doesn't add up.

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  Response from the owner

  Thank you for your positive comment of our receptionist, we appreciate your insight! Thank you for qualifying our technicians’ abilities to address the mechanical situation; that is very much appreciated. We agree that a motor rebuild is rather expensive, which is why they are few and far between and we do not typically recommend the provided option. The fact your motor has been “replaced before” is vital information. We wonder what the underlying cause is, further diagnostics are after replacement. DIY is an admirable trait. We commend your leg work by congratulating you on finding a replacement locally; we wonder if it came with a warranty. We did speak with the same company you purchased the motor from. It was in regards to the reconstruction of the motor, to which they could not rebuild it. No; we would not have purchased “that '' motor. We purchase OEM Parts from Authorized Dealers, allowing us to provide warranty to our motor if they were to fail. Your accusation in regards to the economic situation negates our core values of integrity. Remember the Quality of service in which you received and mentioned early in your comments; thank you!

• J

  John Delgaudio

  1.0

  Unfortunately, this is one of the worst businesses I have ever dealt with in my entire life. As a home owner and former contractor I was extremely disappointed at the poor level of service and unprofessionalism showed by this company. They were contracted to run all new electric and install a brand new HVAC system in my residence. They mistakenly installed the incorrect wire throughout the entire residence. Because of this the work failed to pass code and was rejected by the inspector. Sermon refused to respond to calls about the problem and we had to hire another contractor to take over the project, rip out everything Sermon had done and replace with all new wire. This wound up costing us a tremendous amount of money and extra time on the project. After this incident we still had to deal with Sermon for the HVAC work that was done on the property. Sermon installed outdated thermostats in the residence and did not inform me that the thermostats they had quoted were being changed to a new version by the manufacturer. I questioned Sean Hansen (HVAC Manager) about the fact that I was having trouble connecting the thermostats to my phone via WiFi and that the app provided by the manufacturer seemed to be outdated and replaced by a new one that works with the new thermostats. He was dismissive, rude and told me he was done with me and there was nothing he was going to do. This is probably only the second time I've ever written a poor Google review about a business I've used. I don't enjoy hurting small businesses as I am a small business owner myself but when they hurt individual consumers and leave them hanging out to dry I think it's best the public knows what type of people they are.

• c

  cdn.cajun

  5.0

  SS&E replaced my furnace today and very happy with the customer service from Perry and Matt. Perry went though my options and provided competitive pricing over the phone with no hidden cost. Furnace was ordered that day and installed by Matt the next day. Installation and customer interaction by Matt was very professional. Very polite and took extra time to answer all of our questions. Would recommend SS&E to anyone. After 4 years the blower motor went out. Called SS&E and confirmed under warranty. Anthony installed within the time frame expected and answered all questions. Another great experience with SS&E.

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