Second Opinion Plumbing Heating and Air LLC
105th, Oklahoma City, OK

Second Opinion Plumbing Heating and Air LLC Reviews

2.8 stars based on 32 reviews

Featured Comments:

• M

  Matt Moffatt

  1.0

  Technical service was OK, but overall customer service and scheduling was terrible. I engaged them through my home warranty service on a Tuesday when my heating system broke. We lost a day because the home warranty people gave them my office phone number and I don't check voice mail often. Scheduling windows are of course four hours wide, so I had to take a Thursday afternoon off work to meet the technician. The problem was diagnosed and parts were ordered, but I had to wait through the weekend until Monday. Parts were installed Monday, after another afternoon home from work, and the system came up and worked. I came back from errands Monday night to find the system dead again, presuming that a defective part had been installed. I called them Tuesday morning, of course, but was told they couldn't come out until Wednesday (yet another half day off from work). Wednesday morning they called to tell me that their one and only technician was called away on an emergency and they couldn't come out until the following Monday (this was the Wednesday before Thanksgiving). At that point, I had been without heat for over a week and was looking at two weeks, including through Thanksgiving that I was hosting. All I got was a mild apology; No acknowledgement that I'd been down for over a week, or that they were leaving me hanging for Thanksgiving, or that I was still down likely because they had installed faulty parts, or that I'd already taken 1.5 days off. I asked if they could get someone else from a partner company or competitor. I got another mild apology and a recommendation to call my warranty company for another assignment. I did that and was fortunate enough to get the right CSR at the warranty company who didn't make me start all over. They got an expedited request to All Comfort Solutions. All Comfort was there 45 minutes after I hung up the phone. Their tech immediately found the faulty transformer that Second Opinion installed, went and got another one, and had me back up before lunch. I don't blame Second Opinion for a faulty part or for their tech having an emergency, but they are entirely to blame for abandoning me. For one, you can't run a heat and air business with only one technician. For another, as soon as they heard that my system was down again, they should have been back immediately; even if it required overtime. Instead, without any sense of urgency, they just kept scheduling me for the next available time slot. It is clear to me that they simply didn't care.

• G

  Gregory Blaine

  5.0

  Was scheduled with them by my home warranty. I took a couple days to get my appointment, then had to reschedule because of inclement weather (not their fault). Since this was my first time using my home warranty and I read read a lot of negative comments online about American Home Shield ripping people off, I was worried I was going to end up shelling out a lot of cash. The technician was very friendly and professional and had my unit working in 30 minutes. Luckily my issue was covered by the program. I would definitely use them again.

• J

  Jessica Hopson

  5.0

  We called Second Opinion on recommendation of our home warranty service. The receptionist was exceptionally polite and did everything she could to get a tech out to us in a timely manner. The tech was very knowledgeable; not only did he fix our heating problem he also took the time to show me where our air filter was installed, and changed it for me even though that was not on his work order. I would certainly call this company again.

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