Schaal Plumbing, Heating and Cooling
Beaver, Johnston, IA
- Phone:
- +1 515-207-2272
- Website:
- https://www.callschaalyaall.com/?utm_source=gmb&utm_medium=organic&utm_campaign=website_cta
- Address:
- 5670 NW Beaver Dr, Johnston, IA 50131
- Hours:
- ThursdayOpen 24 hours
- OPEN NOW
- Reviews
- Map
Services
Schaal Plumbing, Heating and Cooling Reviews
4.9 stars based on 3207 reviews
Featured Comments:
L
Lucas Griffith
2.0
To be honest, we have had a great experience with Schaal over the last 3 years despite some mistakes. (A few years ago, one of the newer technicians came out to service our furnace and forgot to reconnect one of the lines so we were left without heat immediately after he left.) But our most recent experience has made us never plan to use Schaal in the future, unless absolutely necessary. We recently had them install a brand new furnace and AC unit. Under no fault of their own, we have had the brand new furnace continue to leak despite multiple service technicians coming to inspect it and stuff rags into the part leaking. We were told a part would be ordered and we would be contacted within 24-48 hours with an ETA for installation. It has been over 3 days with no word (this is now 3 weeks after the initial installation.) All of that we can deal with, but what we cannot stand for is the damage done to our home without anyone telling us it occurred. Attached are pictures of wall damage found today and a vent cover that is damaged and will no longer stay in place. If someone had told us about this damage at the time, we would have been more understanding, but no mention of it was made or discount on the service for the damage done to our home. There is also a vent cover that is bent so it now snags shoes/socks. Another cover still has a screw sticking out that was never actually put back in. Sorry, Schaal, but we will definitely not be recommending you to anyone else in the future until you reach out to us to acknowledge what was done.
Response from the owner
Thank you for making us aware of this situation. We look forward to resolving this with you soon.
D
Disco Pymp
5.0
Very impressed with Schaal. Sales guy "Chris" ... Very helpful and explains thins in plain, simple and straight to the point with no bull. Install Techs "Travis" and "Chris" did an excellent job. Two of them were ripped out the old Lennox and put in the American Standard in what seemed like no time flat. They tested everything and answered all my questions. I would definitely recommend Schaal.
Response from the owner
Thank you for your review. We appreciate your recommendation!
L
Lauren F.
5.0
Both the plumbing technician, Jonathan, and the call center staff were great to work with when scheduling an appointment. Extremely timely with communication, flexible with my schedule and overall very helpful. Being able to know exactly when a technician was going to arrive was so helpful in planning my work day around the appointment. Jonathan was very thorough in his evaluation of the issues I was having with my sump pump and water heater. He made sure to find the root cause of the problem and tried to repair the issue before recommending replacement. I have full confidence in his work and knowledge and would recommend Schaal to everyone!
Response from the owner
Thank you for your kind review Lauren! We are happy to hear you were pleased with Jonathan and appreciate your recommendation.
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