Saddleback Plumbing Heating & Air
Remme, Lake Forest, CA

Saddleback Plumbing Heating & Air Reviews

4.9 stars based on 497 reviews

Featured Comments:

• D

  Donna Pickard

  5.0

  I have used Saddleback for plumbing in the past and was satisfied. This time they replaced my furnace. I am so pleased with their staff and technical team. I left the house and when I returned, the team were gone and it was warm and clean.You can trust Saddleback Plumbing and Heating! I will use them in the future.

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  Response from the owner

  Donna, We are pleased to hear your satisfaction with our team's furnace installation! We are dedicated to providing our customers with professional and thorough service. Thank you for choosing Saddleback Plumbing Heating & Air. If you have any follow-up questions, please don't hesitate to give our office a call at (949) 829-0910.

• B

  Bob R

  1.0

  Used Saddleback for several years. They suggested Anode Rod cleaning in the water heater. Young guy showed up, spend 10+ minutes explaining it could go wrong. Proceeded. After he finished the job, we had very low water pressure in the kitchen. He came back and explained it was not his doing, as he did not do anything in the kitchen. We hired another plumber to fix it. The new plumber explained in some detail that this kind of issue arises when the water heater is not properly flushed (including flushing too close to the bottom) after work is done. When the water is released debris will go into the system, sometimes affecting all of the water points (bath, kitchen, etc). Proper flushing can prevent this, and leaving a nearby bathtub wide open when releasing the water will reduce the amount of remedial work needed from improper flushing. He added, that in his experience doing this type of work on the anode rod has not been shown to increase water heater life in the first place. Needless to say, we are finished with Saddleback Plumbing.

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  Response from the owner

  Thank you for sharing your experience with us, Bob. We believe every mishap is an opportunity for us to learn and improve, so we’ll be reviewing why this happened and putting measures in place to ensure instances like this remain rare.

• D

  Dianna Penza

  5.0

  I was very happy with the service from Saddleback Plumbing. They found the problem quickly and was able to repair all in the same day. Before they left all was neat and clean. I will continue to use them when ever needed,.

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  Response from the owner

  Thanks so much for your 5-star review, Dianna! Your positive feedback means a lot to our company! We are pleased to hear your satisfaction with the quality of service our team delivered. It was a pleasure to work with you and we look forward to future opportunities to again! Thank you for your trust in Saddleback Plumbing Heating & Air for your repair service needs.

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