Plumbers

Roto-Rooter Plumbing & Water Cleanup
Washington, Indianapolis, IN

4.7

(1862)Check map

Phone:
+1 317-468-0672

Website:
https://www.rotorooter.com/indianapolis/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website

Address:
141 Washington St #100A, Indianapolis, IN 46204

Hours:
ThursdayOpen 24 hours
OPEN NOW

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Services

Roto-Rooter Plumbing & Water Cleanup Reviews

4.7 stars based on 1862 reviews

Featured Comments:

K
Kelly Commons
3.0

Had a mixed experience. Our kitchen sink wasn't draining and we suspected tree roots in the main line. The plumber that came out was great and helped a lot. He also referred out a camera tech to take a look inside our pipes. The camera tech, who was also at the managerial level we believe, could not complete his task of pinpointing where the tree roots were. He also left without communicating how they would follow up, as the sink still wasn't draining. We called back and confirmed with the dispatch that we had another appointment that week. The same plumber came back out and was able to pull out the roots and left us with a maintenance solution we can use in the future. He then said as a free service, the camera tech would come out and inspect the quality of our old house's pipes. The camera tech called to say he'd call in a couple minutes to let us know he was on his way, but we didn't hear anything for an hour. When we called him he said he could come out next week instead as he didn't know where his camera was. He also wasn't sure why we wanted him out in the first place. We opted not to have him come out.
Response from the owner
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager
J
Jesse Hoffman
5.0

Van did a great job. He identified the issues and walked me through the different steps I could take to repair them. He knew what he was doing and tackled three different plumbing issues in my home. I was impressed with how well he did on all three. If you call them ask for Van!
Response from the owner
We are glad Van provided top-notch service, Jesse. Thanks so much for sharing your 5-star review and don't hesitate to request him, should you need us again. Always happy to help!
S
Steven Sutton
5.0

Van arrived within the 30 minute time frame. He was professional, courteous, explained each step, very thorough & detailed. Amazing Customer Service skills and I would prefer to work with him again. I highly recommend his services. The work was in a reasonable amount of time & excellent workmanship!!!
Response from the owner
Thank you so much, Steven, for your positive comments and 5-star review about our entire team who assisted you! We truly appreciate your feedback and we will share this with them to let them know to keep up the amazing work.