Roto-Rooter Plumbing & Water Cleanup
9th, Runnemede, NJ

Roto-Rooter Plumbing & Water Cleanup Reviews

4.7 stars based on 489 reviews

Featured Comments:

• G

  Gloria Morales

  5.0

  The owner Mike is a true gem. We had an issue with a scheduled service window last night but he contacted me this morning and sent two of his best guys Mike and Isaiah. They were both extremely professional and fixed the issue super quickly. Will definitely use them in the future. Thank you, Mike!

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  Response from the owner

  You are very welcome, Gloria! We are happy that Mike and Isaiah provided 5-star service and please feel free to request them again, should you need us! Thank you for calling Roto-Rooter to be of service.

• J

  Julie Hunter

  5.0

  We had a plumbing emergency on a Sunday with both toilets backed up, leaking at the seals and unusable. Roto-Rooter provided excellent service from the first phone call. Because our problem was urgent, we were prioritized and within three hours, our plumber Mike was at the house diagnosing and managing the problem. Mike was able to purchase and install new toilets for us as well as clear our backup, and wrap up the work within five hours. He was so communicative with me during the process, and gave me what I felt was honest and straightforward advice. While this was a costly repair, when I do the math on all the work that was done on an emergency basis, I feel I got excellent service for the money. I would recommend Roto-Rooter and Mike especially during an emergency.

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  Response from the owner

  Julie, we are so happy to read such a great review about Roto-Rooter Plumbing and your service experience with Mike. We are thrilled you are a satisfied customer and truly appreciate your business! Thanks for calling us!

• D

  Devan DeSandis

  1.0

  0 Stars I moved into a new home a week ago. Sunday night we experienced a plumbing issue where water began to leak out of the ceiling from the master bath. I’ve used this company in other homes in other counties and never seemed to have an issue. Called Sunday came plumber came this morning. My fiancé text me saying he was extremely uncomfortable. the plumber was extremely disrespectful to the point of feeling the man was discriminating against my fiancé. 1st to have someone come into our home and disrespect the homeowner in that way is beyond unprofessional and disgraceful. 2nd he wanted to charge us $465 to change the valve in one bathroom (the bathroom that wasn’t causing the leak) then said it would be another $200 to MAYBE fix the toilet with the leaking issue, because that toilet was inconvenient and difficult to fix so he wasn’t guaranteeing by paying $200 it would be fixed just that he would try… My fiancée rightfully kicked the technician out of our home. We called another company to do the work Roto - Rooter wanted to charge us $665 for. The other delightfully kind licensed plumber charged us $265. I called to speak with someone and shocker was sent to voicemail and never received a return call Absolutely shameful, will never ever use roto- rooter again and will share this experience everywhere.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

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