Plumbers

Roto-Rooter Plumbing & Water Cleanup
Demeter, East Palo Alto, CA

4.7

(481)Check map

Phone:
+1 650-235-1202

Website:
https://www.rotorooter.com/eastpaloaltoca/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website

Address:
220 Demeter St, East Palo Alto, CA 94303

Hours:
ThursdayOpen 24 hours
OPEN NOW

Reviews
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Services

Roto-Rooter Plumbing & Water Cleanup Reviews

4.7 stars based on 481 reviews

Featured Comments:

P
Pietra Buelow
5.0

The servicemen were knowledgeable and responsible. They were friendly and cheerful and took care of a major backup in my sewer drain, and confirmed that the house lines were clear. It was a very straightforward process and I’m grateful for the responsiveness and assistance today!
Response from the owner
Pietra, thank you for your kind review; we are happy to pass along your comments to the team here at Roto-Rooter Plumbing & Water Cleanup! We appreciate your business!
C
Cynthia Wilson
1.0

Roto Rooter (Sunnyvale home office) - I am on the peninsula. They charged me $479.00 to snake out a drain (about 70 feet). It took the technician 15 minutes. They also said they would call to tell me when the technician would be out and they didn't; he just showed up. None of this is the technician's fault - he was very nice. But this is way too much money for what they did and the time spent. If I had known beforehand that they would charge me that much (if they had called like they said), I would have had time to call around. NEVER AGAIN.
Response from the owner
We appreciate your feedback regarding your recent experience. Because there are many different factors that play into our pricing structure, we would like to gain a better understanding of the nature of your call. If you could please email me your full service address including zip code at: [email protected], I would like to look into this further with you. Thank you, Pat Swanson Customer Satisfaction Manager
T
Tina Basler
5.0

Usually our plumbing backs up just in time for Thanksgiving, but this year it was closer to Christmas. Ricky from Rotorooter arrived at my door with a smile and a helpful attitude. I told him, can you let us know how much this will be cause Christmas time, money is always a worry. Ricky said he would inspect the job and give us a quote. But guess what? His diagnosis was that the problem was on the City side. Ricky gave us his card in case we needed to call him back. So I called the city. They came out and fixed the clog. I called Ricky back to thank him. I feel like he came and gave us a gift today for which I am very appreciative. Thanks Ricky! You are the best!
Response from the owner
You're welcome, Tina! We are really happy that Ricky provided an outstanding service. Will be sure to pass along your kudos to him. We appreciate your business!