Palo Alto Plumbing Heating & Air
Demeter, East Palo Alto, CA

Palo Alto Plumbing Heating & Air Reviews

3.9 stars based on 29 reviews

Featured Comments:

• B

  Brigitte Sarraf

  1.0

  My experience with this company has been extremely negative and disappointing. I needed a pilot assembly for a Rheem water heater. Palto Plumbing charged me $485 for the part plus two hours of labor for a total cost of $828.65. I contacted Rheem to determine the actual cost for the pilot assembly and was told the part cost $29. The technician spent less than 20 minutes removing and replacing the part and yet he charged me two hours of labor. When I complained (in person) at the company headquarters, I was treated rudely and was told that they had the right to charge whatever they want to and if I did not like it then I should have gone somewhere else. This was just about the worst experience I ever had with any business. Not only because of their unprofessional and rude demeanor but also because I feel totally ripped off by them. I would never do business with this company again and will warn all my neighbors and friends and will share my dismal experience with them. This water heater was purchased brand new 5 years ago for a total of $575, including installation. It is unfathomable to pay $828 for a $29 part when I could have bought a brand new water heater and had it installed for $575. If this is not an unethical business practice than I don't know what would be.

• D

  David

  5.0

  consistently the best plumber you can call !

• D

  David Chu

  4.0

  They were asked to re-route some copper pipes delivering hot water to a few radiators. The task was performed and Rico called me and said it is all complete and working. As it was late in the day, I told him to set the thermostat to 50 degrees and I will go there to check next morning. He did, and I turned it up to 75 degrees next morning. (House was vacant). The radiators remained stone cold after a couple hours. I then bled the radiators just in case. To my horror, a strong swoosh or air rushed out and water was heard gurgling in one radiator for half a minute. Clearly no one bled that radiator before the system was turned on. But all radiators remained stone cold. Then Rico was sent back to fix the problem. He spent all morning bleeding all the radiators. Then Max came and did some more bleeding. The radiators remained cold. Then Max decided that the pump is not pumping and needs replacement. It was Friday and on Monday morning Max got a replacement pump and installed it. The radiators finally got warm. I believe the failure to bleed the system BEFORE turn-on caused the pump to pump air instead of water and burned itself up. All that bleeding by me, by Rico and by Max later were too late. A professional plumber ought to know that and not to tell the customer that all is done when it is not.

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