arco-comfort-air-llc-03da37ab

Arco Comfort Air, LLC

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W.F. Hann and Sons

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Usually a little busy

Usually as busy as it gets

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Usually not busy

Edelman

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Vanderwist Plumbing & Heating

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Roto-Rooter in Naiman, Solon, OH | PlumbersNearby

Bryan was wonderful! Polite, professional and thorough. He took time to answer any questions, and was very easy to understand. They also came out quickly to address my problem, even in a snow storm, which I was not expecting. Great experience overall, and will use them for emergencies in the future.

We are glad Bryan provided top-notch service, Sarah. Thanks so much for sharing your 5-star review and don't hesitate to request him, should you need us again. Always happy to help!

Prompt and efficient. Bryan, the service technician was great. He explained everything and was great at fixing our broken pipe to an outside faucet even though it was 15 degrees outside. Very happy with the same day service.

Caludia, thanks for calling us to be of service. We appreciate your business. We are happy to know that Bryan was able to resolve your plumbing issue. Have a great day!

Kevin was very nice and knowledgeable about the situation and was able to fix the issue within no time! He was very engaging and even gave a few tips of the trade. I would highly recommend roto rooter for any future plumbing needs.

Brady, thank you for your kind words and this wonderful review about your service experience with Kevin. We are grateful for your business and appreciate your positive comments.

With older home and invasive tree roots have used company for years.  Excellent service, always on time, fairly priced. Service tech Larry always a pleasure to work with. Highly recommend.

We are so happy Larry provided top-notch service, Denise! Thank you for your business and your 5-star review; it means a lot to us. Call anytime, 24/7/365!

Jamie was very knowledgeable and friendly. He was also very professional. He did the work quickly and accurately. He was willing to go the extra mile to get the job done right the first time.

Thank you so much for your positive comments about your service experience with Jamie. Your business is appreciated and valued, Carl!

Bryan was very professional and courteous. Explained everything ahead of time.  His supervisor Ben was also very helpful. They both took the time to explain the process and were very respectful of my property.

So glad to know this, Erica! Thank you for calling Roto-Rooter to be of service and for your 5-star review about Bryan!

Do not use this company. They promised a lot of things, but they never showed up to complete the work. Also, they came into my house and tore a hole in my laundry room ceiling to view the pipes, but never came back to fix the hole. We sent the supervisor pictures of the hole and he said that he would address this with HIS supervisor. Still waiting for them to fix the hole. Who does that? Come into your home and assess the problem, cut your ceiling tile, says they will be back in 2 days, but never shows up or addresses the damage that they made in my home! I repeat DO NOT CALL THIS COMPANY!!!

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.Swanson@rrsc.com. Please also include a copy of this review.

Thank you,
Pat Swanson
Customer Satisfaction Manager

Had a technician out to one of my properties to replace a water heater, and they did not remove the old water heater. The company has called multiple times to reschedule because they don’t have enough technicians, but also state that they will make it ‘top priority’ to come out the next day to get the job done. Also, the technician was supposed to be in contact with my tenant about scheduling/rescheduling but did not show up on multiple occasions and just rescheduled the appointments without discussing or notifying either myself or my tenant. Definitely will not have any work done from them in the future.

I wish I could remember the name of the lovely woman I spoke to today to request a same day appointment. She was empathetic to my emergent situation. Matt was amazing. He uncovered the source of my kitchen sink flooding—a massive clog that he worked incredibly hard and stayed after hours to resolve. John walked me through all of my cleanup options. In addition to all of their professionalism and knowledge, all were incredibly friendly. Thank you all so much, you saved the day!

You are very welcome, Emily! Thanks so much for your positive comments and 5-star review about our entire team who assisted. We truly appreciate your feedback and we will share this with them to let them know to keep up the amazing work

Found a leak in the water heater, called and the technician was there an hour later. The problem was addressed with me immediately and a new heater was installed same day. The technician, Jamie, was extremely professional and explained every step of the process and every component of the cost. Highly recommend.

Evan, thanks for calling us to be of service. We appreciate your business. We are happy to know that our technician was able to resolve your plumbing issue. Have a great day!

Roto-Rooter
Naiman, Solon, OH

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