Plumbers

Arco Comfort Air, LLC
Naiman, Solon, OH

4.7

(798)Check map

Phone:
+1 216-220-2566

Website:
https://www.goarco.com/areas-we-serve/solon/?utm_source=GMB&utm_medium=organic&utm_campaign=solon

Address:
5325 Naiman Pkwy Suite J, Solon, OH 44139

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Arco Comfort Air, LLC Reviews

4.7 stars based on 798 reviews

Featured Comments:

B
Bert Jenkins
4.0

I was promised arrival between 8am and 12, but due to an emergency Derek was delayed until after 1pm. When he arrived Derek was very polite and professional. His inspection was thorough and he took time to explain everything I'm a way that was understandable to me. He was very respectful of both me and my property.I would be more than pleased if Derek would be assigned to me for my next scheduled maintenance.
Response from the owner
Hi Bert, thank you for taking the time to comment. We are so glad things went well with Derek, and we appreciate that you were flexible to accommodate a schedule change. We love hearing positive feedback from our customers, and we are even more motivated to provide you with a perfect experience the next time around.
J
Joanne Helmink
5.0

Henry is very pleasant and professional. Came back out since we had a leak. On original day left front door open a few times letting cold air in and bathroom floor had a lot of pieces of metal or wood. Not sure what is was. Other than that he did a great job and you should be proud of him. Not sure of Jeremy. I think he did a lot of the work too.
Response from the owner
Hi Joanne, we really appreciate your generous review. Kudos to Henry for his hard work! We are so glad he took such great care of you. Providing an excellent customer experience is one of our goals. We look forward to repeating the experience for you in the near future! Please call us the next time we can help with a project or repair.
J
John MacDonald
1.0

STILL NOT FIXED and it's 2022......UNACCEPTABLE RESPONSE FROM OWNER> If a business runs a promotion and then does not fulfill it, it is called FALSE ADVERTISING. I assume you received payment from Carrier and Home Depot. I have made payments and "things were difficult" for everyone. If it was my business or a promotion my marketing department ran, my word would matter. Yours does not. Bottom line is you are screwing me .......I am a marketing professional and know how important reviews are for businesses and truly think twice before leaving negative comments, but I have been beyond patient and want to warm future customers. Arco Comfort Air is the only Home Depot certified installer for air conditioning units in the area. I hired Arco to not only replace my air conditioning unit which died in May, but replace the furnace and hot water tank. This was a substantial investment which provided a $750 rebate after purchase. Fast forward 6 months later, multiple calls to the sales rep (Rose Anne), who pushed this back to the office to the office where "it is not in our hands, it is in Home Depot's" and "a manager (Steve) will call you back, they are in a meeting" and no reply after no reply. This is unacceptable and shows you their follow up. UNACCEPTABLE
Response from the owner
Hi John, thanks for letting us know about these issues. We are disappointed our team fell short. We sincerely apologize that you did not receive the high standard of service we set for ourselves with better communication. This is however, truly on the backend in a system we do not have access to. Everything this year has been incredibly difficult and we are working through them to the best of our ability.