Rooterman of Columbus
Thistlewood, Grove City, OH

Rooterman of Columbus Reviews

2.1 stars based on 21 reviews

Featured Comments:

• j

  james thrush

  1.0

  So my home warranty company sent them out to me to diagnose my hot water heater. They never contacted me to schedule an appointment, I got the appointment date and time from my home warranty company, which i thought was odd) A guy showed up on the scheduled day and between the time the was allotted. He did his estimate and had me sign it and gave me a copy and stated that it would be a few days before i would hear back from the warranty company. Long story short, I got the approval, but when i called to schedule, no answer and left a voicemail. of course NEVER heard back from them, So ended up having another company come in and replace. so if this is how they treat Home Warranty customers, wonder how they treat paying customers. all i know is I would not call them for anything !!!!

• B

  Brittney Kneisel

  1.0

  My home warranty company contacted this company to fix a leak in our shower. A tech came out, told us the faucet needed to be replaced, and said he would be back in a week with parts to fix it. That was eight weeks ago. Since then I have called this company three times directly, our warranty company has contacted them twice. I understand issues come up but I can’t even get a call back or update.

• R

  Ryan B

  1.0

  DO NOT USE. If your warranty company assigns them, ask for a new one. They came out, inspected our water heater and said "Yep you need a new one, here is the estimate $359 for the things the warranty company doesn't cover, sign here and we will order, could take 2-4weeks because of pandemic to get the tank in." I called to follow up, no answers (multiple times). Finally I got ahold of someone and he said "Im busy but Ill call you back". Our warranty company got involved and also couldn't get ahold of them. I left multiple messages. Its over 2 mos now and no water heater, no response and they closed the ticket with the warranty company like they had done the work. Warranty company is going to take care of us with someone else but this company is not real.

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