Benjamin Franklin Plumbing of Columbus
Killdeer, Grove City, OH

Benjamin Franklin Plumbing of Columbus Reviews

4.5 stars based on 62 reviews

Featured Comments:

• K

  Kasey Wasson

  1.0

  We made an appointment to fix a bathtub faucet handle that had broken off. The two plumbers they said they did not have the part, would order it, and call us to set up an appointment once the part was received. Two weeks later, after not hearing from them, we called the office to inquire about the status and were were told it would be another two weeks for the part to arrive (1 month for a part????). Two weeks later, Benjamin Franklin Plumbing called us saying they had received the part, "remember seeing it with your name on it, but can't find it anywhere". They' had to reorder it again. Finally, the part comes in and their "fix" was totally unacceptable. After waiting 1.5 months we now have one faucet handle that sits 1 inch higher than the other faucet handle. Won't pay them for this job! Won't call them again! Awful experience!

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  Response from the owner

  Hi Kasey, We were waiting on a return call to see what you wanted us to do. We did misplace the part but we are human and things happen sometimes. Tim worked very hard to find a part that would work with very old fixtures with no part number or anything. Tim was not happy with the difference either and he was willing to replace the other handle but was waiting on your call. Sorry for the inconvenience. By the way we did not bill you for this since you were not satisfied. thank you Jan Lott= office manager

• D

  DAN ANDERSON

  5.0

  Tim and his crew did a great job under difficult circumstances in installing our shower and faucets. I have used his company for many other projects and highly recommed their work. His employees are professional w a yes sir no sir attitude. When they installed the plumbing for the shower it was all at perfect right angles ....it even looked professional. The other work was very challenging working w the very tight tollerances our bathroom had including adapting the furniture and the shower to make everything work. They did a marvelous job.

• T

  Thursday St Giles

  5.0

  Great, fast service, fair prices. I can not more highly recommend this business! I've been meaning to leave this review for over a year, but better late than never! During a huge storm here in Columbus, when we later learned that thousands of people had sump pump failure and basement flooding, ours began to flood around 11 in the evening. When we contacted Benjamin Franklin, they were at our house in less than an hour, even though it was nearly midnight by that point. The gentleman turned out to be the owner, who had been working nonstop all evening and said he'd probably continue to work until the early hours of the AM. Still he was polite and professional, and worked quickly. He showed us what had failed and explained how he was replacing/repairing things, and then, he waved his after-hours fee without us even asking. The next day, I noticed that when the sump pump finished each cycle, there was a hissing sound, and small amount of water escaping from the seal. I called, and they were again out very quickly and fixed it for no additional charge. We've yet to need a plumber again, but we will undoubtedly be calling them when the time comes.

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