Rodgers Plumbing & Heating Co., Inc.
William, Albuquerque, NM

Rodgers Plumbing & Heating Co., Inc. Reviews

4.3 stars based on 24 reviews

Featured Comments:

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  Tom Gutierrez

  1.0

  made an appointment for an estimate between 9-11 am. 11:30 rolls around and no plumber. I had to leave because of another commitment, my wife called to inform them about the no show and cancelled. The plumber calls me at 12:30 to tell me he's running late. "Ya think." they should have given us a courtesy call. Big red flag with this place. So we probably dodged a bullet by possibly hiring them to do the job.

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  Response from the owner

  Mr. Gutierrez, I apologize for our tech not being on time. Due to the COVID-19 pandemic, we are operating with an extremely reduced office staff and communication is more of a challenge than usual. Scheduling is always a challenge, but we are working on it and trying our best. It appears that our plumber called you at 11:36 to let you know he was about 9 minutes away and your wife called the office at 11:37 to cancel. Our estimates are free, but do take a plumber’s time. I appreciate the call to cancel. Our plumber took a little longer than he thought he would to finish the call before your estimate. Again, I apologize for our lack of communication and our plumber being late and I hope you were able to get your plumbing issues resolved. Jay Rodgers

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  Sally Abella

  5.0

  Monday morning.... NO WATER! Called a well known ABQ plumbing company and their first response was I needed a new water softener offering me a $4k job. Realized it could not be the softener -- had to be the well because water was not coming in on sprinkler system either. Based on reviews and also recommendations from well respected building industry contacts called Rodgers -- they lived up to their outstanding reputation. Immediately the problem was found in less than 5 minutes. Changed a switch box made sure all was in working order and have running water. Saved me $3750! Thank you Jeff and Rodgers!

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  Leverett Hadlow

  1.0

  Wife called around 8 am and scheduled an appointment for 1-3 pm. Told the lady that answered we had a clogged drain in the kitchen. Tech shows up 2 hours late. Then precedes to tell my wife he does not have the right tools and the guy who does won't be able to come until tomorrow. When my wife starts to call for another plumber to come out he says "good luck and you might as well wait for us to come back". When I call the next day to speak with management. The same lady asked why I needed to speak with someone. I told her what happened now all the sudden she is a manager. She then starts to make excuses why this happened. Because I called Rodgers we waited around all day, and paid at least double then what we should have due to off hour charges. Bottom line call someone else. Not with your time.

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