RJ Kuhn Plumbing Heating Cooling Inc.
31, Oswego, IL

RJ Kuhn Plumbing Heating Cooling Inc. Reviews

4.3 stars based on 36 reviews

Featured Comments:

• r

  ryan kauffman

  5.0

  We couldn't be happier with the service we received from RJ Kuhn. Todd installed our Tankless Water Heater, and also removed the two 40 gallon tanks we were replacing. Rick and Todd both answered my million questions. They do great work, I definitely recommend them. (The picture is of the new tankless heater they installed and the circles on my floor are where the old tanks were removed.

• A

  Allison Grimm

  5.0

  Contacted RJ Kuhn Plumbing after my basement contractor sent a list of referrals. They were so nice on the phone, helpful, and quick to answer questions before they even came out to look at the job and give an estimate. It took less than a week for them to come out (it was not an emergency) and when Rick came out he was super helpful. Some other companies handed me a flyer, said "here this is what we sell" and left, but he stayed and looked at my pumps, answered all of our questions, explained everything in tons of detail, and then promptly provided us with three different estimates, all which had different possibilities for the job. After I received the estimates we had a phone conversation to walk me through the proposals, make sure I understood the differences, and talk to me about what would be the best fit for our needs. Overall, I have been so pleased with my experience and would use RJ Kuhn again and would recommend them to family or friends. Even the woman who answers the phone is so nice and helpful!

• D

  Delfina Ontiveros

  1.0

  Really disappointed in the service we received at this company. We were recommended this company by one of our neighbors and unfortunately did not have a good experience at all. We called them as our basement/sewer drains were backing up/overflowing. They ended up using the camera to figure out where the issue was. There was a clog that they cleared up for us, used the camera again to “assure it was clear” and we were then told that we should have no more issues. The problem is not even a month later and our sewer/basement drains are backing up AGAIN. We tried to call the company again to see if they had any sort of guarantee or even just to find out why this was happening again so soon, when we were initially told that we should have no more issues. When we called back because the issue was happening again ( not even a full month since they “fixed” our issue), they said that they had told us that we had a “rough sewer drain” and this was likely only a temporary fix (although we were not ever actually told this). During their initial visit, the two men that came to fix our sewer drains used a camera, “cleared the clog” and said that our drains were all cleared up. They showed my parents a video of “our drains” and it was completely black and nothing was visible. My parents being trusting , said they didn’t know what they were looking at, but they trusted him if he said that it was fixed. He told them he guaranteed them it wouldn’t happen again. When I called to talk to Rick he said that “there is no guarantee” and that his guys would’ve “never said that it was guaranteed to be fixed”. Today we hired new plumbers due to the fact that there was no guarantee. The new company we hired told us that they completely neglected to check the two other drains that were in the basement. They were both clogged and were completely dirty. It took them about an hour to fix our problems and it cost half the price for a better job. I did try to speak with Rick (one of the owners) on the issue and he quickly became defensive and he had no resolution for me, not a “let me help you fix this issue”, no “I’m sorry” Instead when I mentioned everything to him he said “I’ll make sure to never take you guys on as customers ever again”, not that we would ever want to use this company after the poor service and worse customer service. When I told him that I’d be posting a review on my poor experience and these scam /lazy at best services he stated “and I’ll respond to it”. Awaiting that response so he can continue to lie and say that they did everything correctly. An apology would have been a better way to go about this. I hope others think twice before utilizing this company, and if they do I hope your experience is better than the one we had!

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  Response from the owner

  I take complaints very seriously, so I did look into this situation in detail. And as it turns out, our plumber did do everything correctly. But let’s share with the audience the WHOLE truth. • You recently bought a 60-year-old home. • You knew the previous owner had problems with the sewer. • “Someone” in your house has been flushing feminine products down the toilet. • You hired us to clear your main sewer drain. We did that. • During the rodding process we removed a significant amount of feminine products from the sewer. We showed your parents this at the time. • We put a camera down the drain to be sure it was clear and open, and we SHOWED your parents this at the time. Not a video, but actual real time footage of your sewer. • We wrote on you invoice “feminine products” and “rough iron”. • He never told your parents he guaranteed it would not happen again. When you are flushing products that will plug your sewer, and you have an older home you are just asking for problems. There is absolutely no warranty on a 60-year-old sewer. The first time we spoke you tried to blame me for your sewer problems. I explained to you that we cannot control what you put down your old pipes and we are not responsible for the condition of the pipes. I explained to you that we could help with more lasting solutions but that rodding, and clearing was likely a temporary fix given the condition of the pipes. You declined to have us continue to work for you based on your assumption that I should do it for free. You refuse to grasp that we did what we were asked to do and that we are not responsible for future problems if they occur. I politely asked you not to call on us again. It’s seems to me to be the responsible way to handle this. We can’t make you happy (and I’m not working for you for free). Let’s not do business together again.

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