Richards Rooter and Plumbing
Front, Santa Monica, CA

Richards Rooter and Plumbing Reviews

4.5 stars based on 31 reviews

Featured Comments:

• M

  Michael Keller

  1.0

  Typical bait and switch. He knew he had me over the barrel because my sewage system was backed up. I realized he was never going to fix the problem. Rather, just rack up charges for nothing. I threw him out of my house. An expensive lesson learned.

• A

  Andrea Reese

  1.0

  The city of Santa Monica was going to replace a water heater located at our family owned apartment building and stated that we needed to have a plumber present to assess/fix any damages on our property line. Richard was not present at 9:00am as agreed upon. I contacted Richard at 10:00am stating that the city had left and we no longer required their assistance. He arrogantly claimed that he was on his way to the property and "we agreed that I would arrive between 9-10am", this was not correct. I kindly reminded him that we needed someone present at 9:00am and that unfortunately they dropped the ball. DO NOT USE THEIR SERVICES! The owner Richard is rude, and highly UNPROFESSIONAL. This company is not worth the headache.

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  Response from the owner

  I showed up at 9:50 a.m. And by that time DWP was done. I did not promise her that I was going to be there exactly at 9:00 a.m. Very simply I told the customer i would be there between 9 and 10:00 a.m. They told me that department of water and power will there between 9:00 a.m. and 11:00 a.m. to fix the water meter. She says that the city is going to replace the water heater. The city is Not going to replace your water heater. She is Definitely confused. I don't know why she was angry but DWP already fixed the meter. They also mentioned that they wanted me to give them an estimate to fix a leaky one is the to fix a leaky water heater and a leaky pipe in the garage. Nobody met me at the address provided. And when I text them that I was here, they text me back that they don't need me anymore.

• S

  Sherie Farah

  5.0

  Richard and his team completely came to my rescue. I needed my sink, garbage disposal and water filter connected after I had had a new counter installed. They showed up on a Saturday evening just a couple hours after I made the call to them, which was after the plumber I had scheduled had decided to not do the job. I was in a total pinch and Richard completely came through for me. They were fair, clean, fast, and truly lovely to have in my home. I highly recommend them for any plumbing needs that you may have. It’s nice to find good people who care about customer service and Richard is definitely one of them. Thanks again guys!

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  Response from the owner

  Thank you for your patronage

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