Richard A. Cook Jr. Plumbing & Heating, Inc.
Gorman, Laurel, MD

Richard A. Cook Jr. Plumbing & Heating, Inc. Reviews

3.8 stars based on 16 reviews

Featured Comments:

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  Elizabeth Weissbrod

  5.0

  They were very courteous over the phone whenever we spoke about the potential work to be done. Our 21 year old water heater wasn't heating quite as much as it used to. Dave came out to the house to take a look. He said he could try to repair it but with it being so old I wasn't shocked when he suggested just replacing it. We scheduled the install and the cost of that visit applied to the install price. On the day of install Dave arrived a little early to the appointed time, which is 100% fine by me. He got the old water heater out, replaced an old shutoff valve, and installed the new water heater in about 3hrs. The new water heater was delivered right to the house and Dave exchanged the old for the new with the courier (who was really funny). Dave showed me how the new one works and where the gas and water shut off valves are located before he left. He didn't leave a mess when he left either. We just had the work done so hopefully it all works just as well as the old for another 21 years. FYI they offer a pay in cash discount. Always confirm prices and discounts prior to work being done.

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  kristine manning

  5.0

  Just wanted to give the biggest thanks to Richard a. Cook Plumbing !!! Toilet over flowed causing severe damage to my basement, right before leaving for vacation. I Called and before I knew it they were at my house.Very friendly, great price, Professional.I would defenitly recommend to all of my friends and family. They will be my first call if I ever need a plumber again. They also referred me to a great clean up company. He totally saved my Vacation!!! Thank you.

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  Lulu C

  1.0

  Consumer beware! He said he’s been in business over 20 years, we agreed on a price for a water-heater replacement ($1100 for 5-year water-heater). He completed job w/ no complications, then charged my credit card $1347, saying he has no way to know how much a job will cost until he completes. 20 years hasn’t taught him that apparently. Because I complained, we negotiated down to $1225, but folks should watch this guy close. I hope to find a more ethical business next time.

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  Response from the owner

  We did not change our price of $1,100 (cost of water heater and installation). Additional costs were for additional work. 1.) Provide and install a water heater drain pan under the new water heater $50.00) 2.)Remove old water heater from jobsite. After talking with her on the phone, since she lives out of state, we aggreed to wave the credit card fee and let her mail a check for $1,225.00, even though we do not do any billing. During our phone conversation she never mentioned the addition cost for the water heater pan or the old water heater removal from property. Some customers will just never be happy no matter what you do. We stand behind our great reputation. Also, I told her we have been in business for over 40 years not 20.

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