Reynolds Plumbing & Heating
Daniels, North Adams, MA

Reynolds Plumbing & Heating Reviews

3.9 stars based on 10 reviews

Featured Comments:

• J

  John Mac

  1.0

  I wanted to be happy with Kirtis and his work, but he left me stranded. Fall 2020 he installed a brand new gas boiler and baseboards in my old house. Unfortunately, it's never worked right from the start. He eventually fixed the circulator pump issue, but not until I felt the need to install a pellet stove, since I had no heat into November. Then in March I kept getting an error code, no heat or hot water until I hit the reset. This happens 5 times a night sometimes. He came back and replaced something and it seemed to fix it. But then in the summer, same code, and I lost hot water again. This has been going on intermittently, and Kirtis continued to tell me that he'd come by to fix it, until he stopped replying to my texts in September. It's now November again, and he hasn't come or contacted me. I've decided to try to get someone else to fix it. $14,000, and this is the type of customer service you get. I wish I'd gone with a company that stands behind their work. And even if it ends up being an equipment issue, something not his fault, he still stopped replying and hasn't been out to see what the issue is. Edit Jan 2022: Asked Lipton Energy to look into the problem. They figured it out and fixed it, and now the unit is working great. Do yourself a favor, and go with Lipton, or another reputable company.

• J

  John Deming

  5.0

  Mr. Reynolds was fantastic. I had one of those shiny wall mount boiler systems and within two months of buying my house it began leaking natural gas. He replaced it with a better quality system with efficiency and care. Him and his apprentice were attentive and professional and I will be recommending him to others.

• V

  Victoria Hilchey

  5.0

  Thank you Reynolds Plumbing and Heating. I am a new homeowner who purchased my first home last summer. It was purchase with absolutely zero plumbing and heating services remaining. Kirtis carefully walked me through the entire installation from a new line at the street to the rebate forms after completion. Top notch service!!

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