Pristine Plumbing
Morris, Indianapolis, IN

Pristine Plumbing Reviews

4.9 stars based on 320 reviews

Featured Comments:

• K

  Kellie Cranfill

  5.0

  I was connected with Pristine Plumbing after numerous unsuccessful phone calls to numerous companies. I had NO water! I was calling before 8 am on a Monday morning. Not only did Natalie recognize my emergent need but she was able to get someone to my home in less than 90 minutes. Ron & Ronnie asked a lot of questions, checked my equipment in the crawl space and come up with a quote in less than 30 minutes. Sump pump and well pump not working after 25 years. I was afraid they would not be able to get it fixed right away. Not only did I get moved to the top of the line, I had service in about 2 hours. Derrick was prompt, efficient, and immediately got to work to replace all my worn-out parts. I had water that afternoon. Derrick had to come back another afternoon to finish a few miscellaneous things and got everything wrapped up. I spoke with Natalie over the phone numerous times. She was very positive and reassuring each time. EVERY single person I had contact with during this event was EXTREMELY PROFESSIONAL! Always polite, explained all phases of their work, and provided everything they promised. I truly felt like I was a valued customer. I can't thank this group of people enough. I would HIGHLY recommend them.

• S

  Savannah Emmitt

  5.0

  Doug from Pristine came out and he was professional, friendly, and explained everything and didn't oversell what I needed. He took pride in his work. I also believe Pristine stands behind their work as he told me if I have another clog in 30 days they'd come back out and unclog it. I had called another business prior to Pristine that came out and told me I'd have to pay the money to unclog no matter if it worked or not and I heard nothing of a guarantee, and made me feel very uneasy. Pristine from the first phone call was much more professional. It turned out to be tree roots and they got it unclogged and gave me the future price of repairing the line.

• C

  Chaser Z

  2.0

  I had an extremely slow draining kitchen sink and called Pristine Plumbing for a service. I thought their promise of "$99 or It Is Free Main Line Drain Clearing" covers this. However, the plumber could not resolved the issue. When I argued that I should not pay because of their promise on their website, the plumber had to call someone, and came back to say that the only way I didn't need to pay for the service is to schedule a jetting service the next day (cost is $449), and pay $100 today and the remaining $349 the next day. (later during the aftermath the owner says that the promise if only for "main line", and kitchen sink does not qualify). I normally would have shopped around for a jetting service but didn't want them worked for nothing so I let them schedule the jetting service next day. Unfortunately, to my surprise, their Jetting didn't work either. What's even more surprising was that the plumbers the second day didn't even know the deal of the first day, and was going to charge me the full $449. I had to call the office and have them to call the people from the first day to sort it out. Now I spent $449 without getting the issue resolved. So, if you have the same wrong expectation of the promise as me, please be aware that "Main Line" clearing guarantee does not apply to other drain issues like a kitchen sink drain. Their plumbers were OK but dealing with their back office is frustrating.

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