Potter Heating Cooling & Plumbing
21, Canandaigua, NY

Potter Heating Cooling & Plumbing Reviews

4.9 stars based on 121 reviews

Featured Comments:

• J

  Jackie Lutton

  5.0

  Tony, the service technician, was very prompt, professional, and clearly communicated the problem and solution. He showed us what the issue was with the furnace, took time to explain how that affected the heating system, and how it could resolved. I was extremely impressed by the time this service person took to make sure that we understood. I would definitely use this organization again without hesitation.

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  Response from the owner

  Jackie, we are so happy that you loved your experience! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

• L

  Lucas Wachob

  5.0

  I had a hot water boiler fail on a 15 degree day. Potter was there within the hour, not exaggerating. The tech was able to diagnose the issues quickly and explained what needed to be done before proceeding. This house is new to me so the tech (Kyle McCormack) went the extra mile to recommend some non-emergency repairs to keep an eye on in the future. The pricing was fair given the work that was performed and everyone I interacted with was incredibly professional and personable. Five out of five.

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  Response from the owner

  Lucas, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote!

• P

  P Macdonell

  5.0

  This is the second time Tony has been here. T he first was to clean the furnace. I took his advice to add a heat vent in the kitchen. There was none at that end of the great room. The tile floor were always cool to very cold. He remembered our earlier conversation and arrived with all of the supplies needed for the job. Before I knew it Tony was finished and both the kitchen and living room were warm. I am really enjoying the warmth in this latest snow storm. Thanks Tony!

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  Response from the owner

  P Macdonell, thank you for leaving this review!

More reviews (2)