Polestar Plumbing, Heating & Air Conditioning
Frontage, Merriam, KS

Polestar Plumbing, Heating & Air Conditioning Reviews

4.7 stars based on 1618 reviews

Featured Comments:

• V

  Valorie Paxton

  5.0

  I am 100% + happy about the work I had done yesterday. I began hearing beeping noises coming from my basement. I correctly guessed that it was coming from my sump pump. First thing in the morning I was listening to the weather forecast and heard heavy rain is on the way. Ruh Ro. I went onto Angie's list and within 1-2 minutes I received a call from Polestar Plumbing, Heating & Air Conditioning. They said they could be at my home in a few minutes, which they were. I had previously told my sump pump was going to need to be replaced. Today became that day. When Ross completed assessingwhat he would need, he said he would be sending a work crew shortly. I was given an acceptable quote, but on the way out he amazed me. Last Saturday I was in my garage and needed to see what was in the top drawer of an industrial sized toolbox that once belonged to my late husband (Michael Paxton - RIP) When I began to pull through drawer out, it suddenly came crashing forward opening the lower drawers in the process as I foolishly tried in vain to stop it. It ended up pinning me against the front of my car. Taking 5 minutes just to take microsteps to free myself. I ended up at 2 different emergency rooms, having numerous xrays taken along with a CAT scan. Fortunately after I freed myself I took photos to show anyone who may need to see them. (I was thinking car insurance as I was sure there was going to be damage. I had to open my garage door to be able to back my car out so that the toolbox could complete the fall) When Ross saw this in my garage I told him I had removed all the tools except the last drawer as is was much to heavy for me. So what does he do? He uprightedbthe tool box by himself. Zero negative comments. Ross you were awesome. I can't say Thank You enough. Customer of Polestar going forward without hesitation. I highly recommend all 3 service men who completed the job. I was not overcharged. I had been five a higher quote a year ago. Photos to follow

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  Response from the owner

  Greetings Valorie, WOW - Thanks for the great review! We love that you had such a great experience! Thanks for sharing that Ross went above and beyond to help you out, he is a great asset to our team, and was thrilled to hear that he was able to help you with your toolbox. As always, our team is looking forward to your next visit. Tell your friends and family about us! :)

• D

  Doug Archer

  5.0

  Polestar was great! Our heating unit was having issues on the first snow of the year. I called them and within 4 hours on a holiday weekend there was a technician at my door. Larry was an amazing technician, he took time to explain things about my system that I had no idea about. He was very professional and worked quickly to diagnose and repair my heating system, all while educating me at the same time. He went above and beyond with his service.

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  Response from the owner

  Dear Doug, We're delighted to hear about your experience! It's great to know that we were able to provide you with the highest levels of service. Please reach out to us with any additional questions or comments! It was a pleasure to serve you.

• J

  Jennifer King

  5.0

  I found Polestar on Angi's list. They contacted me quickly and a supervisor was at our house within 15 minutes with a free estimate. AND within 2 hours, Polestar was able to replace our hot water heater. When they arrived, two of the workers found that our floor drain was clogged. Within 10 minutes, 3 additional workers came with the equipment needed to unclog our drain. And in 30 minutes, the new hot water heater was installed! This is a family-owned 3rd generation professional company that gave us top quality service, reasonably priced hot water heater, and helped make sure we didn't have any other issues. I originally contacted Anthony plumbing. They were way overpriced and were going to charge us $278 for lighting our pilot light. I highly recommend Polestar Plumbing. We will be using them for all our plumbing, heating and air condition needs!

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  Response from the owner

  Wow, thank you for the 5-star review, Jennifer! We are thrilled that you are pleased with our prices and service. We strive to provide the best service in town, and reviews like yours ensure us that we are heading in the right direction. Be sure to tell your friends about us, and feel free to give us a call if you have any other plumbing, heating or air conditioning needs in the future!

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