Polar Plumbing, Heating and Air Conditioning
NY-300, Newburgh, NY

Polar Plumbing, Heating and Air Conditioning Reviews

5 stars based on 158 reviews

Featured Comments:

• J

  Julie Desrats

  5.0

  Was in search of a company to replace an oil furnace and install air conditioning in my home. Solicited 3 and received 3 bids from reputable contractors in the area and Polar was the lowest, responsible, and responsive bidder on the project. Hired them to do the job and from the initial contact for a bid through the completion of the project they were amazing with phone availability and support. The crew that responded asked our preference about the wearing of masks while they were in the home and all personal wore protective over shoes to prevent tracking anything from outside in. The first day on the job site the manager gathered the whole crew that would be on site and reviewed the entire plan from start to finish making sure that everyone knew their specific responsibilities and exactly what my preferences were about locations of split units, registers, thermostats etc. At the completion of every workday the job foreman reviewed exactly what was accomplished that day, ensured that everyone had picked up all the drop cloths, cleaned up the entire job site and laid out the plan for the following day. Each day after the work crew had left the office would call and confirm the return date and time to ensure that everyone was on the same page. Once the job was competed, a final review of the entire system was performed along with the technician walking me through the entire system and demonstrating how it functioned in detail. I cannot express how impressed I was with the customer service of this company from the first phone call soliciting a bid all the way through the job completion. I would highly recommend this company to anyone in the market for plumbing, heating, or air conditioning.

• M

  Michele Smith

  5.0

  I called Polar Pete to discuss the installation of a ductless heating and AC system for my cape cod style home. They were able to schedule an appointment for Jared to walk thru my home and discuss what would be needed within a few days of my call. I agreed with everything that he suggested and I decided to proceed with the install. We completed paperwork over the next couple of days, parts were ordered, and within 2 weeks of my initial appointment my entire ductless system was installed. The entire crew was friendly, professional, and polite. They walked me through the use of the system and explained everything they did. They were even great with my dogs and cat. I am very satisfied with my system and am looking forward to saving on my heating and electric bills in the future.

• A

  Amanda DeMaro

  5.0

  Jake and Kole recently installed a cooling system and heat pump in our home and we could not be happier with the job from start to finish. Everyone at Polar was professional, honest and did everything they could to answer all questions throughout the process. Communication throughout the process was outstanding. Work began promptly and they finished within two days. We are so happy with the product and only wish we did it sooner! Would highly recommend Polar and we look forward to working with them in the future.

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