Plumbing Solutions, LLC
Zenker, Lexington, SC
- Phone:
- +1 803-807-6946
- Website:
- https://plumbingsolutionsllc.com/
- Address:
- 123 Zenker Rd, Lexington, SC 29072
- Hours:
- Wednesday8AM–4PM
- CLOSED
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Plumbing Solutions, LLC Reviews
4 stars based on 48 reviews
Featured Comments:
T
Thomas Johnson
1.0
Do you place value on your time? How would you like to arrange your day to be at home at the designated time for your appointment with this company only to have them not show up or call or text that the appointment can't be kept. I reached out to them following the no-show, and was given the excuse that the technician had an emergency - not a valid excuse for the company follow-up with the client though. I rescheduled the appt. to a future date and even called the company the day before to reconfirm. The company was again a no-show for the appointment. I reached out to them 30 minutes after the scheduled time (no contact from the company and was again given excuses as to why they were a no-show). Don't waste your time with this company! Would have given them a ZERO if possible. ***************************************************************************The company owner personally followed up with me via two telephone exchanges. Although I did not ultimately use this company for the needed service for the reasons stated above, the owner apologized for the lack of customer-focused service, investigated the stated issues, and took definitive steps to correct the issues within the company. The follow-up leads me to believe the owner recognizes the potential impact on his business and will not tolerate unprofessional and non-customer focused exchanges. If a future need were to occur, I would consider using this company based on the commitment of the owner. 4/29/2021 ***************************************************************************
Response from the owner
Hi sir, this would not be acceptable to our company either. We greatly apologize for the inconvenience and this matter has been forwarded to managements attention to determine what has taken place and how to remedy for you.
C
Complex Form
5.0
I love using this company! They embody the concept of good customer service, and are extremely courteous and friendly, both on phone and in person. Every time I've had to call upon their services I've always been very impressed. Everyone should make sure they are your go-to for plumbing needs in the Columbia area!
Response from the owner
Hi sir, Thank you very much for taking the time to give our company such a positive review. We all greatly appreciate it!
S
Shanna Yandle
5.0
Plumbing Solutions has been our preferred plumber for many years. Has always been professional, responsive, prompt, and delivers quality in both product and workmanship. Highly recommend Plumbing Solutions for your plumbing needs.
Response from the owner
Thank you so much for the very positive review! Its great to have such amazing customers over the years.
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