Pipeline Restoration Plumbing
Main, Santa Ana, CA

Pipeline Restoration Plumbing Reviews

4.6 stars based on 9 reviews

Featured Comments:

• M

  Matt McCawley

  1.0

  I found Pipeline several years ago when my parents rental property had a slab leak. Pipeline was great- very attentive and fixed the leak quickly. The pipe held up great for 5 years but recently started leaking again. We called Pipeline to initiate the warranty they touted when they sold us their services but were told that the warranty no longer applied since we ended up selling the house to a family friend. We spoke with three different people and were told the same thing, "It's in the fine print". While I can't argue the terms of their service, if it is fact written in the paperwork, it's evident that they're prefer not to do the right thing. A "lifetime" repair should not have failed after five years regardless of who owns the home. I respect their legal right to not stand by their services but would also like potential customers to know about our experience should you have a warranty claim for their "lifetime" product. You may be better off taking your business elsewhere, I wish we had. *edit* They called our friends back this week to reiterate that the repair was not covered under warranty but offered to come out and provide a quote to repair it again. Thanks but no thanks.

• B

  Bill Brandom

  5.0

  Two months ago we had a pinhole leak in one of our copper pipes. It ruined one of our closets. The damage was expensive. After doing some research, I found that I could expect future leaks, because of the age of our copper pipes. (Our house was built in 1971.) I researched to find a good company to re-pipe our house. After reading many reviews, I contacted Pipeline Restoration Plumbing. Roy, the owner of the company came to our home, did a walkthrough and gave us an estimate. I was quite surprised how reasonable the estimate was. Roy was wonderful to work with. No hard-sell. We have a large 7,200 sq ft home. He explained there would be lots of holes cut in the inside walls and ceilings, and holes cut outside through the stucco. I asked him if the company was able to repair the holes so that everything will look like it did originally. He said yes. We had a large party scheduled one week after their work began. To be honest, I feared the job would not be completed in time for the party. And if it was completed, the walls would never look the same. Roy told me not to worry. A date was scheduled for the re-piping. Roy had said it probably would take 3 days for the re-piping and two days for the repairs to the walls and ceilings. Well, as it turned out, it took them 2 days to do the re-piping and two days for the repairs. I normally do not do reviews, because most of the time I don't get that great of service. However, Pipeline Restoration Plumbing was INCREDIBLE to work with. Each of the crews were so professional with their work and they were quite friendly. They worked long and hard to get the job done. The office staff I dealt with were great to work with. I want to publicly thank Roy Terry, Audry, Brian, Martine, Nicholas and their crews for their excellent work. If you are thinking about re-piping, make sure you contact this wonderful company. If you want a great job done at a reasonable price, they are the ones to call. Bill Brandom

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  Response from the owner

  Hi Bill, Thank you for your review and wonderful feedback. We’re always passionate about customer service and aim to provide excellent service at all times. Glad to know that you liked our work. Thank you again for the great review. We’re here to help anytime. Regards, Pipeline Restoration Plumbing

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  Necia Bower

  5.0

  Add us to the extremely happy customer list. We were referred to this company by a neighbor. The owner Roy and his son are the most honest and professional business people we have probably ever met. Integrity in business seems a little hard to come by these days. They Have It! Everything was done in 1 & 1/2 days. There was no mess, no holes and the cost was 1/3 of re-piping. The work has a lifetime guarantee. We have never had a slab leak but our home was built in the 60's so we were due. We had several estimates to re-pipe both with copper and Pex. The costs and complexity just did not match up to the benefits. Rodents love to eat Pex. New copper isn't holding up due to the additives in our water, 50 holes in the wall, the whole asbestos mess and huge expense, It was an easy choice to re-line instead. We highly recommend this company. Thank you Pipeline Restoration

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