Perfect Plumbing
Barkwood, Linthicum Heights, MD

Perfect Plumbing Reviews

4.1 stars based on 32 reviews

Featured Comments:

• A

  A- DeeDee

  1.0

  Our rental management company called them to replace our kitchen faucet (no hot water coming out!). They never called, I finally called them and they scheduled someone to come. The guy came (Miguel), assessed, and then determined we needed a new faucet. Very nice guy. He left to wait for approval from the rental management company. Weeks went by and nothing. After 4 weeks, I called to inquire. The woman said "someone had dropped the ball" and that she'd work on getting the work approval and would call me back. Another week went by, and nothing, so I called, got the same "someone dropped the ball" answer and she said she'd take care of it. I called again a few days later, she scheduled someone to come--finally! ALL THIS TIME WITH NO HOT WATER TO WASH DISHES. When the guy (Houston Frey) came, he walked to the door and started talking to me and was going to come in, and I had to ask him if he had a mask. He said, "I have one in the truck." He went back and got a little stretchy cotton neck warmer to cover his nose, and then blew right past me into the house. Kinda rude like. I went to the other room while he worked. I could hear him coughing, huffing & puffing and also sounding mad about something. He stomped in and out of the house a few times acting mad about something. After 10 minutes I went in to ask him if it was going ok and he was there working with the cotton "mask" off. He finally finished and stomped out. Left the kitchen a mess. It was a very unprofessional experience. I would never hire someone who acted like that.

• D

  Doris Layne-Sheffield

  5.0

  I had a water heater leak. So I called Perfect Plumbing and they arrived within 10 minutes of the call. Robert was personable, friendly and professional. He was considerate of my property and explained the issues and got the job done.

• R

  Rhonda Wheelwright

  3.0

  I would have liked to give 3.5 stars, but that wasn't an option. Summary: We feel when we are being billed for time, that time should be of importance, this technician was slow and seemingly unwilling to get to work quickly. He also changed the price when he forgot to do something that we had discussed prior to him starting the job. More detail: We have used perfect plumbing before with a positive experience, but this time we were not as impressed. What we needed done was fairly simple but we wanted to double check nothing else was wrong before we buttoned everything up again, and said that whatever we did in one bathroom we also wanted done in the second bathroom that is exactly the same so we didn't run into the same problem in there. We checked with the technician that came and he let us know what we should to do, which was fairly simple and straight forward as expected. He continued to talk about it not get to fixing the problem right away, once he got to work he talked us into changing faucets because he couldn't figure out how to get the one we had back on. He realized the same issue was going to occur with the faucet he had as well, then said the only way to get it back on was to rip into the wall and hold the pipe, which he did. When he was done he told us how much the call was, then we reminded him to do the same fix in the other bathroom (he only ended up needing to do some caulking) and then the price changed. Before he started we told him we wanted both bathrooms looked at and fixed - so the price change was frustrating and annoying.

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