Orlando Leak Detection
South, Orlando, FL

Orlando Leak Detection Reviews

4.6 stars based on 164 reviews

Featured Comments:

• A

  Amy Cuonze

  5.0

  I just had a leak detection appointment with Orlando Leak Detection and they were Awesome! Very professional and did a very thorough job of detecting several leaks in my home. Very satisfied and highly recommend!

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  Response from the owner

  Thank you for letting us help you!

• L

  Lee Adams

  1.0

  It brings me no joy to write a negative review. I hired Orlando Leak Detection on March 4th to locate an 18 gal an hour leak. Turning off the main water line to my house and checking the meter I, an amateur, could easily deduce the leak was outside the home. Oddly enough, the first thing Tony did was enter my house and put dye in all of my toilets to redundantly rule out an indoor leak. However, I was thrilled when Tony told me he located the leak outside. He said the sprinkler valves I just had replaced were bad and the sprinklers were actually leaking all those gallons of water in my front yard (even though there were no signs of moisture, like moldy sprinkler heads or damp ground). I naively wrote a check relieved the leak was “discovered” even if it didn't really make sense. So I called the irrigation company to fix the presumably leaky valves. They were nice about it and came out same day and replaced my sprinkler valves and did not charge me. It did not fix the leak. Why did the irrigation company not charge me, you ask? Great question. Because they’ve had several bad experiences with Orlando Leak Detection company in the past wrongfully pointing the finger at them and was willing to prove them wrong - for free. Major red flag. I called Bret letting him know the leak had not yet been detected and he sent Tony back out the next morning, Saturday March 5th. Tony could not locate the leak. He actually said it was OUC’s fault, that maybe they installed the backflow cleanout incorrectly on my property and I should contact them. Blaming OUC? Odd. So I told Bret I was dissatisfied Saturday afternoon. Bret never apologized for misdiagnosing the leak and instead blamed me. Red flag. Tony called me Saturday night and left an angry voicemail. Double red flag. Bret said they couldn’t locate the leak until I hired a “real” sprinkler company to come out and run valve locator technology to locate all of my sprinkler valves (assuming there were more). I asked why he didn’t have that tech since it seemed essential to troubleshooting an outdoor leak and he couldn’t give me a good reason. Red flag. When pressed on what sprinkler company he considered “real” he wouldn’t refer me to any particular company. Red flag. Sensing I was being spun in circles, I rolled up my sleeves and spent Sunday troubleshooting - something Orlando Leak Detection never did. They never even looked at my sprinkler controller box to see that I only had two wires going to two valves and this silver bullet "sprinkler valve locator technology" wasn't even applicable in this situation. Red flag. On Monday morning I located the leaky fitting on the main water line myself. I immediately stopped payment on the check and blocked their phone numbers. I never want to hear from them again. Good luck and God bless Orlando Leak Detection. As a side, Emerald Plumbing did a great job repairing my main water line for an honest price - $150 (1 hour labor + parts)

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  Response from the owner

  Unfortunately we always ask customers who are unsure where their leak is to atleast have an irrigation company locate all the zone valves to rule that part of the section out. You failed to take our advice on having a legit company locate all of them from the beginning.We are truly sorry and even refunded you as soon as you complained.We strive on customer service and are here to help.We sorry for the miscommunication. Thank you

• C

  Cindy Tuck

  5.0

  Great service and professional, our house had a leak the plumber couldn’t find and had us call Brett. He answered the phone and sent Tony out that day, saved me a lot and found exactly where the leak was so we had minimal invasive and less repairs. They also do plumbing so next time I’m calling them first. Brett won’t steal work from plumbers he’s very honest.

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  Response from the owner

  Thank you so much for choosing us to help you

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