Nichols Plumbing & Piping
McMillan, Hope Mills, NC

Nichols Plumbing & Piping Reviews

2 stars based on 41 reviews

Featured Comments:

• R

  Rebecca Lee

  1.0

  I also had the unfortunate experience of being referred to them by my home warranty company to fix a broken/leaking garbage disposal. They never called to schedule an appointment. At this time I have called over 10 times, and left 3 messages with my home, work, and cell numbers. I never got a call back, and nobody ever answered the phone. After looking them up online and reading the reviews, I decided to ask to be assigned to another vendor. When I called my home warranty company, they informed me that the work order was "COMPLETED" by the vendor. This place is so unprofessional. Thankfully I have been re-assigned to a new company and will never ever attempt to give them my money again.

• S

  Shannon Shanks

  1.0

  I have never seen such poor customer service. My initial appointment was scheduled for a Thursday, but the plumber did not come in the first time and his "truck broke down" the second. Nothing was EVER communicated to me... I had to keep calling the office to try to discern what was happening. When the plumber finally showed up on Tuesday, my water heater issue was not resolved and no one even attempted to let me know what was going on or if they were even coming back. I spent two days calling the emergency number and the business line. I was initially told that "someone would call me back" but the phones were interestingly going straight to voicemail for the two days after that. I finally called from a friend's phone and got through. When I expressed my concerns, I was told to find another company. The next company has been nothing but professional and was there the next day to solve my problem. I have never publicly complained about a business, but this service was so poor that I still cannot wrap my head around it. I have filed formal complaints with my home warranty company and will be contacting BBB. I hope to save someone else the frustration of trying to deal with this "company.

• L

  Lianet Cornwell

  1.0

  "your dependable plumber" is anything but dependable. Our appointment time was scheduled for 2-5 pm. Nichols showed up to our house hours early, when nobody was home! They left a note on the door, and when we attempted to contact the company to see why they showed up hours early, nobody ever returned out voicemail messages. We will no longer be doing business with this company. I will make sure our home warranty puts a permanent "do not assign" on our file.

More reviews (7)