Nate's Plumbing & HVAC
Traffic, Arroyo Grande, CA

Nate's Plumbing & HVAC Reviews

4 stars based on 15 reviews

Featured Comments:

• M

  Matt Wilson

  1.0

  With the great reviews, I was hoping for better communication. I had requested service (non-emergency) and was told they would look at the schedule and call me back. I didn’t receive a call back, but I understood things probably came up and also was aware they had some unexpected absences with the crew. I then called them next day to get on the schedule. They set an appointment for the following Monday. Unfortunately, they didn’t show up on Monday nor did they call to say they weren’t coming. Had they called and simply explained people were still out sick this wouldn’t be a problem. As stated, this wasn’t emergency service being requested, so I’m pretty flexible, but communication would have been appreciated.

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  Response from the owner

  Matt Wilson, Thank you for bringing this to our attention. I sincerely apologize for and we understand your frustration. We try to maintain the highest standards of service, but it’s clear we fell short in your case. If you would consider us again we would like to find out how I can earn back your business. Regards, Nate's Plumbing & HVAC

• J

  J L

  5.0

  I can’t say enough about how impressed I am with this business. My story originally started with Whighton’s Heating and Air. Long story short, Whighton’s failed to show for my appt twice (I was only able to reschedule after the first fail to show because I called them to find out why they can’ hasn’t called or showed. They explained each time how “emergency” calls took priority over my appts. Though they were never able to tell me why those other calls took priority and why they didn’t give me a curiosity call. After the second missed appt (which they still haven’t called back to explain or reschedule) I’d had enough. I looked up all the other HVAC business in my area. I called them ALL. Nate’s called me back nearly immediately. Not only that, they booked me for the next day between 8-10am. After I ended the call, I immediately received an email confirming my appt time and technicians name. First thing the next morning Nate’s was at my door at their scheduled time. One hour later my problem was fixed, and at a very decent price. There was a slight issue where I was accidentally charged more than my estimate. I called about the issue and they were very apologetic and had it fixed immediately. No hassle, no arguing. I’d go back to them for sure!

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  Response from the owner

  Glad you had a great experience with us, thank you for your review.

• S

  Stephen Stone

  5.0

  Fair pricing, knowledgeable and good people. They have basically re-plumbed half the house removing all the galvanized and cast iron. Installed tankless water heater and fixed my furnace. They have also been helping me with my own remodels.

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  Response from the owner

  Dear Stephen Stone, Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know if there is anything we can do for you in the future. -Nate's Plumbing & HVAC

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