Mr. Rooter Plumbing of Tri-Cities
397, Kennewick, WA

Mr. Rooter Plumbing of Tri-Cities Reviews

4.6 stars based on 308 reviews

Featured Comments:

• M

  Michael Loomis

  5.0

  Brian showed up hours ahead of schedule (I was asked beforehand and okayed it, of course) and was extraordinarily polite, professional, and thorough. This guy went up and beyond to resolve my problem with hard work and know-how, to keep my final bill low, when he could've easily have argued for use of much more advanced and expensive equipment. I'm grateful for the knowledge and insight he shared with me, it was sorely needed and very generous of him. I can't appreciate Brian's honesty and tenacity enough and will 1000% ask for him by name the next time I have to call Mr. Rooter. Fantastic Fantastic Fantastic services from scheduling to working with the technicians!

  ---

  Response from the owner

  Thank you, Brian is a great guy and does love taking good care of the Mr Rooter customers

• J

  J R

  5.0

  From the first call to the time they departed the driveway it was a good experience. I previously owned a construction company and usually find much fault with all contractors. Scheduled yesterday for today and they called 30 minutes out and texted stating the technician was on the way with a picture of him, name, etc. Showed up on time, was clean and in a uniform. He listened and discussed the problem. Provided me a couple options and we discussed the pros/cons. Upon selecting an option I received a price and he went to work. Brought in a large mat to place in front of the cabinet/sink area, used shore covers and covers on the wheels of the equipment. Brought towels to catch water and debris. Corrected the problem, cleaned up after himself. I was provided a warranty, invoice and the payment process was a snap by credit card. I will call them again and strongly recommend them.

  ---

  Response from the owner

  Thank you for the great review. We try hard to take good care of our customers

• M

  Mike R.

  5.0

  We had tried three separate plumbers in the past couple months, not a single one was able to fix our issue. I'm so glad we decided to give Mr. Rooter a call. Our technician, Cody, came out and had our issue fixed within an hour. He was quick, professional, and was up front and honest about the cost before the work began. He even wore a face mask the entire time, which my family appreciated. After the job was completed, he even gave our 2 year old daughter a Mr. Rooter toy. Great service, will be using Mr. Rooter in the future for our plumbing needs. Thanks Cody

More reviews (2)