Mr. Rooter Plumbing of Butler and Warren Counties
Sutton, West Chester Township, OH

Mr. Rooter Plumbing of Butler and Warren Counties Reviews

4.6 stars based on 62 reviews

Featured Comments:

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  Rasheed Elsaleh

  1.0

  We had a leak coming from the bypass valve on our water softener so we called Mr. Rooter. Unfortunately, The technician who came misdiagnosed the problem twice. First, he seemed sure to know where the leak was coming from and that it was fixable, after more than half an hour of work he admitted that he had misdiagnosed where the leak was coming from and that the water softener is damaged beyond repair. In an attempt to bypass the water softener to stop the leak he introduced two unnecessary valves to the pipes coming in and out of the water softener which end up acting as two additional water main valves. After realizing this second mistake, he simply connected the two pipes together. The biggest problem after all this is that we were overcharged for the extra unnecessary work and mistakes done by the technician. We contacted the company in hope of sorting this out, we were told that it would be brought up with a manager and we would hear back, nothing happened, and we haven't heard from anyone.

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  Response from the owner

  Hello Rasheed, We do apologize that you received this sort of experience. This is not the impression we like leaving on with our customers. We are looking into this matter and will work diligently to figure out what is going on. Thank you for letting us know. Have a great day.

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  Pamela Shearer

  5.0

  Zack was very polite and professional. He did the job and explained what he was doing. The clog ran all the way through the bathtub drain pipe to the basement where it met another pipe. We never would have been able to get to it on our own. He covered his shoes before coming in and didn't leave a big mess afterward like we had previously experienced with other plumbers. He's just a very nice young guy and we were very happy with the work he did.

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  Response from the owner

  Hello Pamela, Thank you for your awesome review! Zack is a prized member of our Mr. Rooter family and we are ecstatic that we got to share him with you! Please, if you have anything in the future you need help with, do not hesitate to give us a call. Have a great day!

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  Matt Roberts

  5.0

  Not very many plumbers do mobile homes, but they do, and they saved us. My wife and I just bought a place and love it, but 2 days in our drains were completely clogged. We called so many places and it took almost a week before we found them. Now we can use the bathroom, take showers, and just turn the water on without our place smelling like sewage. And, the guys were completely professional. They also didn't have to use any machines, so they knocked off $100 from the quote. Will only use them again in the future. Thanks Mr. Rooter!

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  Response from the owner

  Hello Matt, Thank you for your review! We are ecstatic that we were able to to take care of you! Please if you need,anything in the future, do not hesitate to let give us a call! We appreciate your business!

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