Mike Williams Plumbing, Heating, Air Conditioning & Sewer
Lake, Springfield, IL

Mike Williams Plumbing, Heating, Air Conditioning & Sewer Reviews

4.6 stars based on 652 reviews

Featured Comments:

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  Donna Carpentier

  5.0

  Greg Johnston arrived on time. Greg is very thorough and efficient on site and very respectful, patient, and helpful while training new staff Billy. Greg is very detail oriented and I'm sure he will pass that on to Billy. Great job to both technicians and I'm now ready for warmer weather.

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  Response from the owner

  We are so happy to hear that you are ready for the warm weather! We completely agree that Greg is amazing and love his training and meticulousness. Thanks for trusting us in your home Donna.

• S

  Shari Cain

  1.0

  We had them replace our water heater, which was fine as far as I know. We also signed a maintenance contract with them. When they came out to do their "check," they completely ignored the water heater and after examining the furnace for maybe a few seconds, told us we needed a new furnace. The cost estimate given to us was in excess of $11,000. Our furnace/ac unit is only 15 years old, so we contacted the company that installed it. The ONLY reason we didn't have them do the water heater is because they don't do water heaters. Lo and behold, we did not need a new furnace, what we needed was a $500 part for the BACKUP UNIT. There was NOTHING wrong with our furnace. Do NOT let these people into your home, do NOT sign a maintenance contract and, most important, if they tell you something or something needs to be replaced, get a SECOND OPINION.

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  Response from the owner

  I am very disappointed to read that we have made you feel this way about us. We certainly don't try to mislead people, it seems we have failed you in this visit. I see that you have already spoken with Shawn in our offices and we have made an attempt to make things right with you. If you think of anything else we can do to resolve this situation, please don't hesitate to reach out. I know you are upset, but we do want to listen and do whatever we can. Thank you for your honest feedback so we know what we can do to improve!

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  Peter Ellertsen

  5.0

  I very much appreciate the willingness of the service person who came to our house to wear a mask and assure us that he was vaccinated against COVID. We've had service people from other companies who balked at this request, so we appreciate that this company is attentive to this detail. We have a vulnerable elderly person in our home who recently was hospitalized, so this safety precaution is critical.

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  Response from the owner

  We are so happy to be of service, your safety is a priority of ours!

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