Heartland Heating & Cooling Inc
Dirksen, Springfield, IL

Heartland Heating & Cooling Inc Reviews

4.8 stars based on 21 reviews

Featured Comments:

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  Melissa Parnell

  5.0

  My daughter saw this company driving by their office and saved the number as she knew I had been searching for these services and had been disappointed with prior companies I’ve used in the past. I called and Jacob came out to give me estimates for installation of new heating and cooling system. First off I must compliment him, polite and professional from the very start asked me what I wanted (rather than trying to hustle me like a prior company).He was very thorough and explained to me what needed to be done after inspecting my current and very old outdated heating unit. He followed up promptly same day with estimates, which were well under the estimates I received from other company and date was set for the following week to have the work done. I cannot be happier with Heartland and the entire team of young men that came to complete this job. They even took the time to clean up and leave everything neat and tidy at completion of project. I thanked them for a job very well done and highly recommend them to anyone looking for these services!

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  Lisha W

  5.0

  I just love this company. I called today and in less than 1 hour Matt arrived. He was very professional, friendly, and real. He told me exactly what the issue was and saved me thousands of dollars by repairing the problem instead of telling me to replace the entire unit. He solved the problem and did not try to rip me out of my money like Tiger. I'm so glad I found this company. I will continue to use them for ALL of my maintenance needs. If you're thinking about trying Heartland do it NOW! Thanks Matt you the man!

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  Alyson Knapik

  1.0

  Matt came out a few months ago to give us an estimate on a new furnace. We really liked how he explained everything to us and felt good about using his company. However, the service since that initial visit has been awful. It took over a week to even receive the estimate. We were told we'd get a few options to choose from but only got one. Several more days went by before getting the options. It took several calls and emails and waiting another week or two to get the financing information. Finally got it, applied and got approved. In the past 2 weeks, I've left voicemails saying I was approved, had a couple questions, but ultimately wanted to schedule then to install the furnace. I've never received a call back. Someone is trying to give you their business and you can't even call back? I guess you don't want my business! We've now opted to go with a slightly higher priced company who has stellar service! I can't imagine what it would be like if I use Heartland and needed service after the install.

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