Mike Diamond Services
Jefferson, Culver City, CA

Mike Diamond Services Reviews

3.5 stars based on 85 reviews

Featured Comments:

• F

  Fernando Tan

  1.0

  This company use bait and switch strategy. I called the company to do clear my drain. The plumber told me it would require a big rotor rooter to clear the main drain and will cost me $595. I am looking at sewer all over my place, I have no choice but to approve the work. He cleared the drain, the next day the place is full of sewer water again. The plumber came, back and now he said he had to use high pressure water jet, and it is going to cost another $895. I refused to get it done. I have another plumber came later and he got it cleared for $85. I would rate this company zero star, but I have to give 1 star because that is the minimum rating to be able to post it.

• D

  David K

  1.0

  BEWARE: My experience absolutely felt like a bait and switch situation. $99 drain cleaning magically became $198 despite the scheduler asking what floor my tenant's unit was on. What kitchen drain in an apartment on the 2nd floor has a clean out? Needless to say, I was very upset with this business tactic and expressed my displeasure with the company to the technician. Since I had waited hours for Mike Diamond's people to show up and my tenant was expecting the problem to be handled, I had little choice but to proceed. Technician seemed to take my displeasure with their policy as a personal insult (which is unprofessional on his behalf in my opinion). I had to basically soothe his ego and say I wasn't annoyed with his company's policy to have him proceed which is highly ironic. After the service I expressed my displeasure with mybexperience on Mike Diamond's "contact us" web page. It was followed with a harassing number (5 in less than 24 hours) of calls (maybe they were worried I would let other landlords and property owners know of my experience). I finally called back and spoke to their person who handles dissatisfied customers. Rather than "handling" the problem, he was argumentative and accused me of "cursing out" the employee. Never happened and I let him know I had two employees resurfacing the balcony who witnessed my conversation with their technician and were both in earshot. He insisted that I had cursed his worker out despite my telling him I had not and that I had witnesses. He said it didn't matter and that he would refund 1/2 my payment to make me happy. I told him at that point him accusing me of something I hadn't done made the refund a moot point and that I would make my experience known on sites like this. Since he was trying to bully and talk over me and refused to let me speak with a supervisor (he said he was the only person that could help me) and then he started laughing at me, I hung up on him. He immediately called back and said he was the only person who could help me and continued to try to talk over me. I told him to keep his $99 as it wasn't worth it to me based on the TERRIBLE CUSTOMER TREATMENT from him, a customer service representative. This is my 1st and last experience with Mike Diamond. My experience was awful and my contact with their representative felt like I was dealing with a thug. There are "Bubbas" at Mike Diamond.

• M

  Malerie Halperin

  1.0

  I discovered that I had no hot water. I attempted to lite the pilot but it would not stay lit. I called for an appointment and was told someone would be out between 8-1 the following day. Later that day I received a call requesting to reschedule it for between 1-5 and I agreed to this. The next day, at 1:45 pm I received a call that the person scheduled to come out was not trained in water heaters and they could send someone out the following day. Needless to say, I cancelled the appointment and will never do business with them in the future.

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