Infinity Plumbing Inc.
Cienega, Los Angeles, CA

Infinity Plumbing Inc. Reviews

3.7 stars based on 16 reviews

Featured Comments:

• R

  Robert Yeth

  5.0

  My home is on a foundation and original plumbing ran under the floor, had a huger water leak and decided to do a full repipe, These guys did a complete Hot water and a cold water Repipe of my full home, ran everything through the roof, these guys were on time, quick, courteous, clean, and left my home after a workday as it was before they were here.. great price compared to other companies who were not gonna do the same things they provided in the estimates, the work was legit and professional. I will use them and refer them to my family and friends and just anyone needing plumbing done…

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  Response from the owner

  Hi Robert. Thank you so much for your positive review of the plumbing work we performed for you. We greatly appreciate you and your time. Take care!

• M

  M Davies

  1.0

  I did not contract with this company directly as it was through our plumber because she said Infinity were copper experts and could get the job done quickly. We had some issues which were resolved fairly quickly with the help of our plumber. Issues included piping/water access being removed to our studio behind the garage. When we originally raised the issue with the workers we were told that the studio was not in the contract. I agree it was not in the contract as it had new piping but it also was not in the contract to cut off the water supply. It took our plumber calling the owner to straighten this out. The second day of work, the ceiling of lathe and plaster was opened up on our curved ceiling. The ceiling was partially opened to allow for the re-piping. Shortly after the opening was completed, a large portion (at least 6 square feet) fell from the ceiling. I made the false assumption that since the ceiling fell directly due to the work being done on our 1927 house that this would be patched along with the rest of the openings that were made, which was included in the contract. I apparently was wrong. Five calendar days after the plaster collapse and the piping was finished, the plaster team came out to do the repairs. It was the workers who informed us that they would not be fixing the 6 square foot hole per their boss and if we wanted it fixed it would cost us additional money. We called our plumber, who at this point was rather embarrassed by the lack of customer care done by Infinity Plumbing’s owner. She talked to the owner, Marco and then Marco talked to us stating that the ceiling falling was not a result of them opening the ceiling and therefore not Infinity’s problem or fault. He would only fix it for additional money. I will say that I had no complaints about the job site team. My complaint really is with management and their lack of customer service and inability to take ownership of their mistakes. The whole experience could have come out better had management spoken to us right way and not the day of repairs through the workers.

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  Response from the owner

  We are disappointed to hear that you are unhappy with our company. To be fair and further clear, the ceiling part that you describe fell was not due to our plumbing work. It was due to moisture and a leak you already had. You wanted us to patch this for you at no additional cost but since it was not part of our work / the area where we were working and also considering the hole was fairly large we would have to cover additional cost for this extra patching. We do appreciate you raising your concerns and we tried our best to work with your situation. We always strive to provide excellent service so again, we are sorry we couldn't satisfy your needs.

• S

  Steve Fellinger

  5.0

  I used Infinity Plumbing during the demolition of a gas station facility since we needed to reroute the main water line to the shop. The price was fair, they were responsive, and got the job done in the time frame we needed. I worked with Marco, Alejandra, and Veronica and all were professional and helpful. I would recommend them.

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  Response from the owner

  Thank you Steve for the review! Very happy to hear you are satisfied with our work.

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