McPhillips, Plumbing, Heating, and Air Conditioning
Waterloo, Cleveland, OH

McPhillips, Plumbing, Heating, and Air Conditioning Reviews

4.1 stars based on 65 reviews

Featured Comments:

• P

  Phil Cranmer

  2.0

  Initially, I received great service at a reasonable price. However, the plumber was inconsistent - we scheduled for three days in a row; the first two were canceled due to emergencies so I was understanding, but the third day I waited an hour for the plumber to end up being a no call no show. This is after the plumber had confirmed the appointment the morning of and was aware that my problem escalated to a flood in my basement. I’m incredibly disappointed with my experience.

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  Response from the owner

  Hi, I'm sorry for your issue. The plumber who scheduled with you did not schedule with the office and office was not able to follow up probably. We have taken steps to address this issue

• C

  Christine Soloky

  1.0

  We have been customers of McPhillips over the years; got a furnace, they replaced a couple of plumbing components and they replaced the pipe from the street to our house-they were always responsive and as reasonable as a plumber could be. We always sang their praises whenever anyone needed a plumber. But, yesterday our hot water tank died on us and I called McPhillips-she said there was no record of us and explained how busy they are but they could have someone come out today btwn 11-2, I got a price from her and said okay. At 1:30 today I called to make sure we were still on the schedule and she told me that they were out on an emergency call, and you know, emergencies are emergencies-yes, I know, we were having our own emergency. She said that she could get us an appointment first thing tomorrow morning. After no call letting us know what was going on, we had no faith and called another company and they were out within an hour and are finishing up now. Not sure if there has been an ownership/managment change, but after reading some of the other reviews, there is definitely something wrong here. Very shocked & disappointed in the service or lack thereof...

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  Response from the owner

  Hi Christine, can what's the best number to contact you? I'm trying to understand your issue fully. Or you leave me a message 2164811400 ex 26 if you want to not post your number. I am not seeing Soloky in our system. Are you registered under a different name?

• B

  Bjay Sweeney

  1.0

  Contractor came out seemed to be professional and thorough. However gave me the invoice for quote and when I looked at the invoice it was completely blank..Contractor gave me verbal quote, but when I called company back next day to get the quote and correct invoice, Somehow they could nor find the Contractor or the quote, nor could they identify who came out ...SHADY

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  Response from the owner

  Hi Bjay, this is the first time I'm hearing about this. Who was the tech that went out? We write the quote on the ticket. We charge for diagnosis and we always let new customers know that in advance. That fee can be waived if approved by a salesman

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