McNamara Custom Services
McNamara, Waco, TX

McNamara Custom Services Reviews

4.2 stars based on 6 reviews

Featured Comments:

• M

  Marcella Garcia

  4.0

  We called on a Sunday and the answering services quoted us $105 an hour, we gave our information (expecting to be called back if someone was available to do the service) and the service man showed up un-announced. The bill ended up being $120/hour and it wasn’t fixed that day because they didn’t have the part. The employees were kind and knowledgeable. I am just not pleased with the billing, misinformation from answering service team and we weren’t called before the service guy showed up. I do appreciate the service and the willingness of the employee to come out on a Sunday, I know that can be an inconvenience on time with family.

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  Response from the owner

  Marcella, thank you for your review. I'm sorry to hear that the time and cost of our services were not clear from the beginning. We have a 24-hour emergency service available so we can always be there when needed. In this case, the request for service was submitted to our team, and that is why our team was sent out. We do apologize that our wires got crossed, but we hope that the services we were able to provide were to your satisfaction. Thank you again for your review, and our team is here to talk if you have any further questions.

• J

  Jessica McDunn

  1.0

  We called McNamara on a Sunday morning because our air conditioner quit the night before. We diagnosed the issue and let the man on the phone know what we believed to be issue. He said it would be around $800 for an emergency call, and he may not have the part anyway. We scheduled him for "first thing Monday morning" for the business hours rate to professionally diagnose the problem. He was a no-show. When we called him, he had flimsy excuses. He should have reached out to us to cancel or reschedule. How unprofessional! When in a pinch or not, I recommend NOT using this company.

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  Response from the owner

  Hello Jessica. We apologize if you feel like you had a poor experience with us. We understand you called the answering service on Sunday and one of our technicians called you back. Unfortunately, our technicians are not able to "schedule" appointments or calls. This has to be done through the office. Additionally, we are primarily a commercial HVAC company and not set up to handle emergency "residential" air conditioning needs. However, we try to maintain a high level of customer service while still fulfilling our business responsibilities.