Mandell Plumbing And Heating
Oliver, Metuchen, NJ

Mandell Plumbing And Heating Reviews

4 stars based on 13 reviews

Featured Comments:

• P

  Paul Kulkarni

  5.0

  Amazing company. I put in a request and within one day I got a call back. Technicians showed up at my house and gave me the quote for Softener install. Will be using their service after holidays

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  Response from the owner

  Thank you for the opportunity to provide services for

• L

  Lisa Di Dolce

  1.0

  It’s such an unfortunate situation. My uncle has been dealing with Mandel Plumbing for over 30 years. We had a heating and air conditioning unit installed last April. We have had nothing but problems from the start. My uncle is ill with Colon Cancer, COPD, and Diabetes and they are very aware of this. The air conditioner leaked and destroyed my downstairs neighbors ceiling to now constantly leaking water and coolant. It was 87 degrees in my home today and we called and left numerous messages. No response. 10 thousand dollars and I have to be worried that my uncle is going to end up in the hospital with heat exhaustion. This is a very bad situation. I’ve worked in a HVAC office before and it doesn’t take much to call a repeat customer back. This situation has to be handled.

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  Response from the owner

  It is truly unfortunate situation. I have happily and continually provided service for your home and family for many years. I have also replied and dispatched trucks to you dozens of times regarding this a/c system. I have been very patient and concerned. The system works fine. I have continually told you to keep the system running when it's hot out and not shut it off completely,you don't listen to my advice and just call back with different stories. Unfortunately when we have a situation we are dealing with, you write this review instead of accepting the fact that the system is running fine. Hope nothing but health and happiness for you and your family. Thank you

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  Mary K

  1.0

  Ryan, from Mandell plumbing was very polite and came over the same day as when I left a message for a sewer line issue assessment.  We discussed at length the issue and what potentially needed to get done.  He promised to have an assessment sent over by the end of the week. Despite several follow ups, over 1 month has gone by, have not heard from anyone at Mandell plumbing. You may want to reconsider putting your customer's hopes high and then not returning phone calls let alone estimates.  You should be able to at least let the customer know your concerns on why the project cannot be done.  I hope not many "Mandell Plumbing's" are out there.  Not cool !!!!!!!!!

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  Response from the owner

  I am very sorry that expectations were not met, unfortunately because of the current situation due to the pandemic certain jobs are difficult to schedule. We never want to take deposits, or set up appointments we can't keep. I only hope that you can consider our over 40 year track record and not a one off experience. Please let us know if we can be of any service to you in the future.

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