M W Willard Plumbing & Heating Inc.
Ferry, Sharpsburg, MD

M W Willard Plumbing & Heating Inc. Reviews

4.4 stars based on 30 reviews

Featured Comments:

• A

  Andy Shtanko

  1.0

  One of the worst plumbing experiences. Had a warranty call through the Dan Ryan Builders to replace a shower pan and Stan from M W Willard was called to perform the replacement (due to a faulty shower pan). A few days after installation we used the shower and noticed that the water was pooling in the corner next to the sliding door(See pictures). Called M W Willard and had Stan come back to take a look at it. After a brief discussion, Stan agreed that the water was collecting in the corner and this will need to be fixed. So we were on track to resolve this, but when speaking to the warranty a couple days later, apparently Stan wrote a report saying that nothing was wrong and the shower pan was installed correctly. Now, the warranty won't cover fixing the issue, because they have to go by what the plumber is saying. This is the company that praises quality, consistency and dedication. I couldn't disagree more, because the service department will do everything imaginable to wipe their hands clean.

• M

  Mat Smith

  1.0

  Very unprofessional. Had some repairs done previously in the bathroom and ran into a few issues. The service department plumber spent half of the time complaining about how the previous plumber didn't do a good job. The company doesn't fill me with confidence, after hearing their own plumber slam other plumbers in the business he works for.

• D

  Dianne Wright

  5.0

  This company did the original plumbing in my home. So when I had a issue with the disposal I gave them a call. The scheduling was prompt and very professional. Michael was on time and very helpful. I wanted the disposal taken out and regular drain put in. He informed me that the disposal was just jammed and he could easily fix it. He was very honest, he didn't have to tell me that. I decided I wanted it out anyway. Was here on time to do the work. Also was very neat and friendly. Would recommend him and the company to anyone! Will definitely call if I need a plumber again!

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