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Brown Plumbing & Heating-Butte

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M & L Supply Co Inc

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Rays Heating & Sheetmetal INC

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Lockmer Sheet Metal, Inc.

Are you looking for affordable plumbers now? We provide infos regarding some information about Lockmer Plumbing Heating & Utilities Inc in Main, Butte, MT which could be near you. Locate their infos such as opening hours, addresses, phone numbers and store pictures below and get a quick response from plumbers near you instantly.

Lockmer Plumbing Heating & Utilities Inc in Main, Butte, MT | PlumbersNearby

Came to our house when expected.  Professional and quickly took care of unexpected snafu 😳😂 when fixing outdoor hose bib.  Repairs were quick and they came back same day when we had another quick question about an unrelated part.  Will call again if we need in the future.  Reasonably priced.  Thanks for your help!

This was a rough in plumbing job it is incomplete unprofessional and absolutely overpriced. No straps ,no termination, splices in the lines ,absolutely unprofessionalI ,have never seen worse work in my 35 year professional experience... This is the real truth....  Those 5 star reviews can't be real...

We don't have a record of this customer in our database. Not sure who this is, but it doesn't appear to be our customer. If this person were to leave more identifying information or call our office we can deal with their complaint, however at this point we are unable to do much beyond reply to this review.

I would trust Lockmer to fix anything plumbing related. They were professional, on time, and for the first time ever, the quote on the phone was more expensive than the actual bill. I would let Shawn have the key to my house if he needed it. Great people.

Thank you for your trust and your business!

Outstanding business. I had a leaky water pipe on a Monday of Thanksgiving week. Called and asked if a plumber could come fix it They sent a plumber that day and he fixed the leak. He was very friendly, polite, and professional.  What a great experience and quick response. Wasn't that costly either and now I don't have to worry about flooding on Thanksgiving 👍

If it was possible to give a negative star rating, I would. First of all, the lady on the phone quoted $86 an hour period, unless they had to use a specific machine, then it would be $250 an hour. She said that I would be charged from the time the guy left the shop which was fine. When the final bill was given, I was charged $86 an hour for one person plus $250 an hour for the machine plus $68 an hour for a second person. I was never quoted that I would pay for both people that came out at different rates nor that the $250 per hour was in addition to the other labor rate. I work in an industry where we charge per hour for work to be done. The rate is the rate no matter how many people work on the job. Also, they put some stuff down the drain in my tub that has completely discolored and burned the chrome on my tub. My house is brand new, only 4 months old and now I have to replace my tub to make it look new again, and pay someone over $1000 for the trouble. To say I am a little angry about the situation is an understatement. I would not recommend this company to my worst enemy let alone people I know and like. Steer clear if you like your property and/or your pocket book.

It's unfortunate you feel that you were overcharged. We tried to be up-front with you prior to coming out, although we never gave you a hard quote. You are implying that we told you a flat rate. We do not charge flat rate pricing as that is typically more in the long run. Time and materials is a more cost-effective pricing structure in our area. Had we not used the equipment we did it would have taken multiple days to thaw your sewer line and we got your line thawed in an hour, so in the end you were saved significantly. You were happy with the services we provided when the plumbers left, and happily signed the work order and filled out a check that was signed by your mother for the amount. It was only after you spoke with your mother that you became angry. Your mother called our office to complain about the charges. We had to verify the chain of events before we could get back to your mother. We never cashed the check you signed as we did not want to do that until the situation was resolved. After it became clear that your mother, and by extension yourself, could not reach an agreement with us, we did drop the cost of the second plumber. This person was needed to run the equipment safely, and you effectively got a major ($340) discount. You also requested we use the product that "damaged" your tub drain, and you were happy with the work when it was done. To rectify that situation we are sending you a new chrome tub flange and pop-up at no charge (mailed 4/2/2019). We are sending it to your mother's workplace to make sure it is received. We have been more than accommodating to everything you demanded.

We have used Lockmer since moving to Butte 5 years ago, and have always found the staff and employees (and Troy!) to be expert, professional, quick and informative. A month ago had Shawn out to the house and John was out as well to do some work for separate reasons, things went smoothly and they both went to the trouble of answering all of my questions as well, as usual.

In response to your reply on my daughters review. In fact, I wrote that review after the 2nd or 3rd conversation with someone from your establishment. I didn't realize that I was on my daughter's log in although I'm sure she would feel the same. I am very satisfied with the end result of the situation. I still have the same complaints however. I was quoted "time and materials" as you state in your reply. The issue is that I was quoted $86 an hour for labor and $250 an hour while the machine was running. As I stated before, I was not told that the hourly rate would go up if a second person was needed. I work in an industry that charges an hourly rate as well. It is $115 an hour. That is not per person who works on your vehicle. Can you imagine how many customers would return if we charged them the hourly rate for every person who touched their vehicle? None, I can tell you for sure. While I appreciate that you credited the amount for the second service person, it should have never gotten to the point that I felt the need to post the review in the first place. If you quote someone an hourly rate, that is the rate. If you want to charge a secondary rate for each person who shows up at the location, that should be told to the customer up front. Also, I was happy that the tub drained, but it was not until your employees left and the tub was completely drained and cleaned out that we saw the damage to the drain. It is completely discolored where it was chrome before. If it was an old tub, I would be willing to deal with it, but my home is less than 4 months old. I was upset. Thank you for sending the part needed to fix it, but I am not a plumber or a contractor of any kind. I am a single old lady; that is why I hired someone else to come and fix my issue in the first place. I will have to hire someone else to install the part. I do not feel that the $340 that you adjusted for the 2nd person who came out was too much to ask. I paid you for 5 hours at $86 per hour which included 1.5 hours for drive time from Butte to Rader Creek, plus 1.5 hours to drive back, plus 1 hour at $250 for the machine to run and whatever the amount was for the "clobber" that ruined my tub drain. I still thought that was high, but would have never complained via a review here or even a phone call if that was what was charged in the first place. Also, to say that you took care of this of your own accord is a little out of line. At first I was told that a mistake was made and I was due a $164 credit. When I refused that, I was told that I would get a $290 credit. When I said that was unacceptable, I was told that it was a done deal and was asked where to send the check. It wasn't until I told the lady in the office not to send me a refund because I had put a stop payment on my check that the adjustment was made. While the end result was adequate, I don't think it should take this much to get you to honor what your office person tells people you are going to charge.

Thank you for clearing my septic line and drain. I am very grateful for a working septic system and thankful that it didn't take days. Thank you for making right the amount of the bill and sending me the part to fix my tub back to it's new appearance. Please also return the first check since you cashed the replacement check already.

I have attached a picture of the tub drain in question so you can see that it is, in fact, burned and discolored very badly. I have tried to clean it, but nothing will remove that black color.

Sincerely,
T. Robin Hunt

We have accommodated your claims and you acknowledge that you are satisfied. We wish you all the best going forward.

Lockmer Plumbing is a life saver. We have only been in our Anaconda Montana home for 3 months and last night our sewage started backing up in the bathroom creating a nightmare. I didn't know who to contact but found their company on Google. I called and left a message and the nice lady called me first thing today. She assured me my disaster would be taken care of. Lockmer had a crew out by the afternoon and was on top of things. I even received a few phone calls asking technical questions (if they needed to bring a steamer to thaw my sewage line since it was freezing outside) and be prepared to handle the issue correctly. The crew were so nice and explained that they discovered the obstruction was due to "wet wipes", from the previous owner, was found to clogging the system. Definitely a NO NO!!!! You never realize how much we depend on utilities till they're not available! I'm sorry about all the details but I had no idea who to contact and relying on reviews is a great help. Way to go Lockmer!!! 👍👍👍

Thank you! We truly appreciate your business.

Complete lack of professionalism; zero integrity and ethics.
I was in the process of purchasing a 50 year old house and called Lockmer to inspect the sewer pipe of the house in order to determine whether it was in need or replacement. I was told that the camera would cost $120 and the manpower would cost $92/hr. I also discussed on the phone that if there was an S-trap or a sharp bend in the line the technician should remove the toilet for inspection. Three days later on a Friday the technician, John, showed up with a brand new camera and my agent let him in to inspect the sewer line. A few minutes into the process John determined that he could not make a 90-deg turn with the new camera and he decided on his own, without any discussion with the client, that he was going to the office to bring the old camera because he could make that turn with the old camera. He made NO ATTEMPT to remove the toilet and inspect it with the new camera, as discussed on the phone initially with the client. About 45min later John returned with the old camera and attempted again to make that 90-deg turn. And this is where things take a turn for the worse. Surprise, surprise he cannot make that turn even with the old camera and he has to finally remove the toilet about 1.5 hrs later from the original appointment. But by now John is already late for the next appointment so he rushes with the camera through the pipe faster than a Tasmanian devil, just to be covered and say that he did the inspection. None of the joints were carefully looked at, and he didn’t get anywhere close to the city main. And oh, did I mention that the old camera was not completely functional? That’s right! The camera recorded ZERO for length the entire time. So I have NO IDEA how much of the sewer pipe was actually “inspected”… if you can call that an inspection. In other words, John went to the office to KNOWINGLY bring a defective camera instead of removing the toilet in the first place when he had the brand new camera. So ZERO ethics from John... big surprise! When John finished the “so-called-inspection” on Friday I asked for a quote and he said I would get it the following week. But wait, you guessed it... the surprises weren't over yet. The following Monday we learned that our new grand total was $317 instead $225 ($120 camera, $92 for 1hr and $13 toilet removal stuff). So basically they were charging us a second work hour. We argued that John’s incompetence was not our fault and it was definitely not something that we requested. He should’ve removed the toilet in the first place instead of wasting another hour to go bring a defective camera only to end up removing the toilet in the end. In the end Lockmer made us responsible for only half ($46) of John’s incompetence, which brought the grand total to $271… but this "mighty gift" came at a price: After 3 days of waiting they informed us that they would not provide the needed quote... all that because we questioned the price. So Lockmer’s terrible job was followed by an even more terrible customer service. I can’t say I was surprised.
I can understand and even accept honest mistakes from people, but I cannot  tolerate lack of ethics and lack of integrity.

They do a great job triaging service calls and communicating if they're running late. Highly recommend!

Lockmer Plumbing Heating & Utilities Inc
Main, Butte, MT

Lockmer Plumbing Heating & Utilities Inc Reviews

4.4 stars based on 34 reviews

Map & DirectionsDirections

Nearby Plumbers in Butte

Lockmer Plumbing Heating & Utilities IncMain, Butte, MT

Lockmer Plumbing Heating & Utilities Inc Reviews

4.4 stars based on 34 reviews

Map & DirectionsDirections

Nearby Plumbers in Butte

Lockmer Plumbing Heating & Utilities Inc
Main, Butte, MT