liberty plumbing and septic
Mill, Lakeland, FL

liberty plumbing and septic Reviews

3.8 stars based on 40 reviews

Featured Comments:

• V

  VICTORIA W

  1.0

  We manage alot of properties. We called, they came out. The tech, Dawson came out to the property & directly spoke with me over the phone to get permission to start the process. I said How much will it be? Dawson responded $350.00 for a P-trap extension & pop up assembly. I responded, that seems like an excessive price for what needs to be done. He said "I can call my manager & double check." I said that would be great. We got off the phone & another representative from our company was waiting at the home so he was able to have access. The other representative is on hold on my other cell phone while I speak with Dawson. This guy Dawson gets in his car & drives off. HE NEVER SAID ANYTHING! Like did you speak with the manager? Was that the correct price or the wrong price?! We have no idea because he just quietly got in his car & drove away. VERY UNPROFESSIONAL. We would never recommend this company. This young kid should be held responsible for pulling a stunt like that. You all have a brand to protect & that type of behavior from DAWSON is horrible. This is probably why this company has 3.9 stars.

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  Response from the owner

  Hello, I apologize for the experience you encountered. However, We have not done plumbing a for couple of years now. Is it possible that you have the wrong company? We are located in the Lakeland area. I do know that there is a liberty plumbing in the Jacksonville area. Also we have never had an employee by the name of Dawson here. Thanks

• C

  Candy Rimes

  5.0

  Ok not sure why the negative reviews. They people actually answered when I called. Quoted me a price and a time. Came when they said. Kayla in the office was courteous on the phone and gave me pricing for a needed riser for easy filter cleaning. Very reasonable. Travis and Sir the 2 service techs were nice and worked hard for my last 2 ice cold Cherry Cokes. Definitely would recommend these folks again. And now I will be set up with a preventive schedule with them.

• T

  Taylor Goldsmith

  5.0

  Great customer service! They stand behind their work! They did everything they could to take care of me when I was in a bind! I highly recommend them. Quality people like Jerry Prescott run quality businesses like Liberty Plumbing and Septic. This is hard to find this in today's world but you can find it here!

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