Larry's Quality Heating & Plumbing Inc
Barrett, Juneau, AK

Larry's Quality Heating & Plumbing Inc Reviews

3.8 stars based on 19 reviews

Featured Comments:

• H

  Heather Hutchison

  1.0

  Called Friday morning to get heat fixed. Explained the importance of the situation due to having a week old baby at home. Was willing to pay the extra fee for an after hours visit. Got a call back around 2pm saying they can get someone out there earlier. No one showed or called to cancel. They were willing to allow me to go without heat for an entire weekend. I am horrified by the service. Edit: called back on Monday since no one returned the voicemail I left Friday evening. No one answered on Monday so I left another voicemail. Still no response from the company. Absolutely horrible customer service/company. I highly recommend Jack's

• A

  Alexei Painter

  1.0

  Very poor communication. They ended up charging us hundreds of dollars without actually fixing our boiler. Horrible experience.

• M

  Michael Lohr

  1.0

  Communication and professionalism was lacking to non-existent with this company. 1. Nearly an hour late for an appointment with no phone call about late-ness. For an 8:30AM appointment. 2. Front Desk did not care nor provide the basic level of professionalism or customer care regarding lateness. 3. Tech did not inform customers of after-effects/issues from maintenance. ie. Diesel was spilled by the furnace air intake. This caused the whole house to be flooded with diesel fumes. We have two dogs at home. This is not OK, especially without being informed of the possibility. 4. Upon calling to follow up when #3 was discovered, Front desk was again exceptionally not-caring and rude. They seemed more annoyed that we dared to call again. The tech eventually called us back and informed us of the situation. He was very helpful. However, this should have been communicated before leaving the site.

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  Response from the owner

  Hello Michael, I do not see that we have done work for you but you may be writing in for a member of your household. I wanted to reach out with an apology for your interaction with our office. It is not how we run our business. I had not seen this review till now and wanted to make sure you received a response. We hope you have a great summer!

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