Kimbel Mechanical Systems
Shiloh, Fayetteville, AR

Kimbel Mechanical Systems Reviews

3.5 stars based on 39 reviews

Featured Comments:

• C

  Colton Youngblood

  1.0

  Out of my 5 years in the field this is most definitely the worst install I have ever came across.. they put 1 ton air handlers on 2 ton condensers (non compatible according to Goodman engineers), left condensates draining on the floor for the ones that had enough fall to drain, mounted the air handlers to the wall crooked, so they constantly hold water, they didn’t even wire the fan speeds in.. they have wire spliced at every unit with just tape! Not even wire nuts, 6 compressor burnouts within 6 months because they don’t know how to pull a proper vacumn..(62 units in 2 days which is under a 10 minute vacumn per unit with over 100 feet of lineset for each) they also changed pistons on units that didn’t need it, the real issue was the units are incompatible, I wouldn’t expect these clowns to know that though.. I could go on for hours.. this is a brand new building so there are no excuses other than these people do not need to be in this industry.. by far the worst and shottiest job I have ever came across.. a pure cash grab rip off company.

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  Response from the owner

  We appreciate you bringing this to our attention. Could you please contact our Commercial Housing Department at 479-582-3899 so we can investigate further?

• J

  Jovan Walker

  1.0

  Kimbel installed our A/c unit on our brand new house and in the process of a warranty claim, the gave us the run around for 2 weeks. Then said the part they order got lost. And now they recommended we find someone else to provide us service. I wonder if their corporate office is aware they workers are recommending their customers go somewhere else!this has been the worst experience with a service provider I have ever had... and scroll down I'm not the only person.. this place is horrible... we will be going into arbitration

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  Response from the owner

  We are sorry to hear you are not pleased with the service we provided. Despite your home being out of our one-year warranty, we tried to help solve your issue. Due to covid restrictions and shipping problems, we could not get the part. We provided the part number for you to find a local service provider that could potentially have the part on hand. Kimbel Mechanical is not a service provider but deals with new construction installations only. We communicated throughout the process and felt like we gave a better option to solve your issue. We always strive to help our customers with the best solutions.

• S

  Sandie Wood

  5.0

  This company has truly gone above and beyond for me with my new business. I have been especially impressed with Mike Davis, our plumber. He keeps me updated, involved, and gets things done on time and done well. Jason Yount was amazing helping to plan everything for my huge project, and work within my budget. I can't say enough about the level of service. I will definitely be using them again as my business grows.

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  Response from the owner

  We are thrilled you are happy with your service! We strive to provide quality installation and customer service to all our customers. Wishing you lots of success with your new business!

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