K T Sterling Mechanical Inc
Jefferson, Newport News, VA

K T Sterling Mechanical Inc Reviews

4.7 stars based on 36 reviews

Featured Comments:

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  Lisa Lamb

  1.0

  Sadly, when I called them this year for my yearly check up I never got a response. I actually called 3 different times over 2 weeks, had to leave a message with the call center and never got a call back. So, I called Smith and Keene, got a person to answer the phone and a lovely, professional technician the very next day.

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  Response from the owner

  I’m very sorry this happened to you. Unfortunately, we are so under staffed that we have been screening calls. I know that sounds horrible, but we have been directing our attention to emergency no heat/no cool calls. We just can’t find any employees or man power. Again, I apologize for not responding/replying sooner. We have an entire list to call/reach out to on Friday, April 8th. Your name is/was on that list.

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  Heather Miller

  5.0

  This company is so professional, kind, and they do great work! From when we first contacted KT Sterling to when the job was done, the process was nice and easy. The owner responded promptly to our contacts and sent a very specific, informative, and easy to read proposal for our job. The technicians who came out to do the work were all really friendly and walked us through what work needed to be done and what we should expect. They worked effectively and efficiently and left our home clean and warm! We will definitely use them again for any future heating/air conditioning needs!

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  Kaity C

  1.0

  WORST CUSTOMER SERVICE EVER!! Employee came out to fix our ac and it worked for 2 days and invoiced us $134 then broke again and LEAKED into our living room. Called the company back and the dispatcher is someone will call us back. Never did. Called twice again the next day. Never called back. My husband ended up trying to fix it and it worked temporarily then broke again. Called them a 4th time and owner called me back. He said he had NO RECORD of our invoice. I had the invoice in my hand, read it to him, he then told me it was probably one of his employees fraudulently charging us and that there was nothing he could do. Told him i was going to write a bad review and call the BBB and he said “go right ahead” DO NOT USE THEM

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