K. Kelly, Inc
Bellevue, Bellevue, WI

K. Kelly, Inc Reviews

4.5 stars based on 94 reviews

Featured Comments:

• S

  Srivatsan Sriraman

  1.0

  You are better off with anyone else other than K Kelly. Rude customer service and Mike is VERY difficult to work with. I did two projects with them 1) Basement plumbing work and 2) Back up sump pump installation. With #1) Mikes estimate was way higher than the actual work done. The reason I say estimate was high, is because he over complicated and explained the work involved to set it up but the actual plumber who did the work did it the way other plumbers explained. Mike “the estimator” shut down conversations around the simplicity by saying it is not legal to do it that way. But their own plumber Adam claimed, Mike is not doing plumbing any longer and might have misunderstood the legal codes. Though I took opinions from other plumbers , I stuck with him as my basement contractor recommended K Kelly. Well Mikes oversight costed me few hundred bucks extra, but well it is what I agreed to so ended up paying. With #2) the back up sump pump was installed and during testing, their plumber said our main pump is not working and was never working quite for sometime. Well, for all I know, it was working and our basement would have got flooded. Anyhow, what I’m upset with is complete lack of empathy. The plumber took offense that I was claiming it was working and assumed I blamed him for breaking it(which I do now). My ask was, I can pay for the material but K Kelly have to cover installation charges. Well to my luck, it was Mike “the estimator” who I have to deal with again to sort this out. And as expected, he outright asked me to pay 360$ for primary pump installation and he was ABSOLUTELY rude and adamant to not willingn to listen. He hung up the phone one me, and also instructed his plumber to leave the premises as-is (without even explaining how the now installed secondary pump works). And when I said I don’t want to pay him for the secondary pump work done until this is sorted out, he wanted his plumber to strip off the secondary pump installation. Duh… Well I don’t want to deal with them anymore and settled things. But wanted to get the word out to others who are looking for a peaceful and good customer experience to NOT GO WITH THEM.

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  Response from the owner

  Ouch. Thank you for taking time to share your experience. We will be in touch personally to discuss your feedback. We hold our service to highest expectation and will work to regain your trust.

• J

  J

  5.0

  Brian came and installed an April air system. Was very personable and professional. Use k Kelly for all our heating and cooling. One of the best places I’ve dealt with. Highly recommend this company. Thanks again Brian for a great job

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  Response from the owner

  Awesome feedback!

• P

  Pat Petzel

  2.0

  I needed a leak under my kitchen sink fixed and a leak in the basement fixed, the water connected to my refrigerator. Adam was rude and. Left a mess and didn't explain what was going on. The pipe under the sink is not very stable

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  Response from the owner

  Pat thank you for the straight forward comments and feedback. We will share the concerns with our team.

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