Just Right Services
Peralta, Laguna Hills, CA

Just Right Services Reviews

4.9 stars based on 166 reviews

Featured Comments:

• M

  Mohamad A

  5.0

  have been using just right service for 4 years for my home and my sister rental and the same tech come over and do the best service. Robert is an excellent honest and hardworking he is pro at what he does and give honest estimate and does his job with a smile . Today he fixed my Ac and gave me an education how to keep my house cool and my AC working. Best service ever

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  Response from the owner

  Thanks, we really appreciate you

• J

  Ju-chin Chou

  1.0

  This all started back in September when my AC unit started draining onto my patio. A technician from the company came out and determined the AC drain line was clogged. In the process of clearing the drain, he caused massive amount of gunk to spew out of my bathroom sink and all over the bathroom bc he didn’t seal the valve. He did clean up the mess and give me a minor discount. On his way out, he manages to leave a full size 8 foot ladder in my closet. I had to call the company and no one was aware the ladder was missing. After seeing all kinds of things spew out of my bathroom sink, my sink was now super slow to drain, like it took days to drain completely. My sink was slow to drain previously but would do so in a minute or two. Of course I associated the two events bc they happened one after another. After some back and forth with the company reps, no one could articulate to me why the two events were not related. They finally decide to send someone out. This guy came out charging, deflecting blame immediately but again, did not have the articulation skills to explain to me why these events were unrelated. After he opened up the pipes, it was clear to me that in the process of clearing the AC drain line, it pushed the gunk passed bend in the pipe to the flat section, basically only allowing water to seep thru. At this point, I was done! I just paid the guy so that I wouldn’t have to deal with another appointment and missed worked hours. My feedback for that technician was that he didn’t seemed able to handle the snake very well, as demonstrated by the dent he left on my bathroom wall. I was going to let it all go and just send only good energy out to the world when I got a bill for 150 from my HOA this week. I called the owner to see if he was willing to settle it but he was so adamant that it was due to illegal piping in the walls of my condo HOA in Irvine. At this point, I have very little choice to settle the bill on my own, as interest will start to accrue and it associated with my unit. Because I fairly paid for my services, I thought the least I could do is leave an honest review 1) under qualified/inattentive/not articulate employees 2) overpriced 3) never received a single email receipt for the work, even though both technicians said they would send me an email

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  Response from the owner

  Hi Juchin, I’m Sorry you feel this way, however your definition of the goings on are inaccurate and one-sided In that you failed to say the reason you are unhappy is because you did not get your way. I spoke to you earlier today and we ended our conversation with the statement that your homeowners association should be held responsible for any damages since running a drain snake through a drain line should never end up in a neighboring condominium. When this happens in the real plumbing world it is always because the drain/waste lines are plumbed improperly as drain lines have directional fittings that always lead to the main sewer, not someone else’s condo. Furthermore if a drain line services multiple condos the drain line should be the responsibility of the HOA. because the drain serves multiple condos so how could liability be determined in a multi use situation. With this being 100% true, when we ran our drain snake it ran into a neighboring condo behind a sound proof dividing wall so how could one say we were negligent? If you have a shared plumbing system your HOA should have a cooperative which serves those lines or should have provided you an approved vendor list of plumbers who understand the plumbing system and are dispatched by the HOA since with multiple condos being served the HOA should facilitate the repairs to that plumbing system. You indicated we made a mess when attempting to clear your AC drain which connects under your sink. This happened because your aforementioned plumbing drain was plugged solid whereby causing a simple job to go awry due to the severely plugged sink drain. We did clean up all the mess created and you acted upon our suggestion to have our plumbers come out to clear the drain in question. We did clear the drain but as stated before, our drain snake went into the neighboring condo and that would be totally impossible lest there was a plumbing issue as stated before. As per our conversation earlier I stated I would not pay the $150.00 bill your association is attempting to recover for the neighboring repair which was performed by their approved plumbing contractor which means (the HOA does have a preferred plumbing company) and what I stated earlier is true of their responsibilities. I did state during our conversation that I would stand side by side to argue the case with the association because everything I do in business falls to principles!! I accept that which is mine but I never accept that which is not.

• J

  Jennifer Hunter-Jordan

  5.0

  Drew came out last week to take a look at our AC unit (which had been moved and damaged by a different company and wasn't working at all). He was incredibly nice and professional, showed us exactly what was wrong and what it would take / cost to fix it, and although we'd had another company come to give us a quote before he came out, we went with Just Right Services right away. Drew repaired the AC unit and got it working again just in time for last weekend (when Mission Viejo was in the 90's!). We had a great experience with Just Right Services and actually got their service plan for the next year because of it. I would highly recommend this company to anyone in need.

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  Response from the owner

  Thank you Jennifer! It was a pleasure to assist you with your HVAC needs. More than happy we were able to get the unit up and running right before the 90 degree weather too. Let us know if you are in need of any future help. Many thanks! - Drew Haynes

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