Plumbers

Jackson Services
Columbus, Opelika, AL

4.8

(345)Check map

Phone:
+1 334-218-7641

Website:
http://jacksonservicesco.com/

Address:
401 Columbus Pkwy, Opelika, AL 36801

Hours:
Thursday8AM–5PM
CLOSED

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Services

Jackson Services Reviews

4.8 stars based on 345 reviews

Featured Comments:

C
Carl Smildsin
3.0

A/C needed attention. Service tech came out was very punctual and after inspection determined compressor was shot. New system required. Was told sales rep would contact us for estimate and plan for replacement. Never happened. Paid for service call and did not receive any service from Jackson after inspection. Thank goodness there're other contractors in the area that may be able to satisfy our needs.
Response from the owner
We are incredibly sorry to hear that this was your experience. There is no reason you should not have received a call from us to provide a quote. This was an error on our end to follow up on communication and we are incredibly sorry. This is not customary of our business. We hate to learn that our mistake has inconvenienced you. Please let us know if there is anything else that we can do to help!
K
Kendra Buchannon
5.0

Crew was very thorough. Of system worked fine when they started it. Doug did preventive maintenance and found a bad sensor. I appreciate their thoroughness. Highly recommend this company and these gentlemen.
Response from the owner
Thank you for this excellent review, Kendra! We are very grateful that you trusted us with your maintenance. We are very happy to hear that Doug delivered excellent customer service. Thank you for taking the time to share your feedback!
B
Bubba Harrison
5.0

Had to replace heat exchanger but luckily it was under warranty so got the new heat exchanger but it was missing the heat exchanger housing and the one attached to the old heat exchanger was rusted out. Jackson Services learned that the manufacture quit making that housing so they took the old housing and fabricated a new one that works perfectly!! Technician Charles Taft was totally awesome and did a fabulous job in making the repair!!!! Charles deserves a huge thank you and a raise in my opinion!!!!! He treated my heating unit just like it was his own!!!! Thank you again Charles!!!
Response from the owner
Charles will be so thrilled to read this review! We are grateful that we were able to provide a reliable solution to the unique issue you experienced. Thank you for trusting us with your repairs!