Island Plumbing
Crandon, Key Biscayne, FL

Island Plumbing Reviews

3.1 stars based on 31 reviews

Featured Comments:

• S

  S R

  1.0

  Island Plumbing installed a new water heater in our condo in April 2021. In January, 2022, during a routine inspection with our building's Manager and Engineering Head, they noticed that the heater was not installed correctly. I called Island Plumbing multiple times over the course of several weeks to ask them to come out and take a look, leaving detailed voice mails with my invoice number, date of service, etc. No one answers the phone there and not a single one of my calls was ever returned. It's not wonder they are no longer a preferred provider for our condo. By the way, the preferred provider came out the day after I called them. Buyer beware when it comes to Island Plumbing.

• M

  Michael Sampson

  1.0

  Terrible company, charged me nearly $2,985 to install a basic water heater. I didn't mind over paying, but what I didn't like was the fact they finished up at exactly 5pm on a Friday and when they left there was no hot water, when I tried to call the company they were closed and now I have no hot water until Monday. So feel free to use this company if you want to pay 2x the cost of normal plumbing work and have terrible results like me.

• N

  Nikolaus von Solodkoff

  1.0

  Absolutely terrible company. Sent various emails and spoke to Erica C. on the phone 1 week prior to arranging the appointment, to make sure the plumber can install the toilet and arrives precisely on time, because the building allows only a small window for the water-shut-off. I made that very clear. She said the plumber might take another job first but promised me that whatever happens, he'll be here at 10:30am at the latest and worst case she'll pull him out to make sure he arrives on time. The plumber NEVER arrived. After asking repeatedly what the issue is, Erica told us first that "he had to take an emergency call after he was done with the first job" and eventually she revised the story to "he's still stuck with the original job". Asking her to pull him out (as she promised) she snapped back that "this isn't an office job" and there's nothing she can do for me anymore. In the end nobody came, and there was zero remorse from their side. Next water-shut-off is in a month from now, so we're stuck with the current situation for a while. Thank you very much Island Plumbing, you showed very clearly that you don't care about your customers. Luckily the building management agrees that this is unacceptable behavior and as a consequence we have removed them from all future work in our building (and I will make sure this stays in effect).

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