IBS Septic & Drain Service
Warren, Queensbury, NY

IBS Septic & Drain Service Reviews

4 stars based on 48 reviews

Featured Comments:

• L

  Lemya Conley

  1.0

  I have a stack of receipts from IBS. In 2017 I had a new hot water tank installed as as they were taking it out, they dropped it on a cement step which caused a large piece of cement to fall off. The plumber said he would make sure he’d take care of it. Well he returned 3 months later and applied fresh cement. Last week when someone was leaving my house, the large piece of cement broke off. I called IBS twice in 3 days asking to speak to the owner. He never called back. I went to the office and he was there. Such a rude man!! Spoke to me very inappropriately and I’d even call it verbal abuse. I have never been spoken to the way he spoke to me. At one point he said “you’re older than me, I’m 55. Which I’m still trying to figure out where that statement fit in. He told me his guys were not responsible and he would do nothing to help. He also said he had been to my house and that all the steps had to be removed because the cement had rotted. He reluctantly agreed to have one of his plumbers come by yesterday to cut and level the damaged area. Also the woman at the desk needs to learn a little about customer service also. Quite rude!! Just as I walked into my house, he called and stated “I’ve decided we’re not going to do it, my men are not responsible.” This morning I had a mason at my house who told me there was no rot and the steps are solid. He cut the cement off to even it out and smoothed the edges and will return when the temperature is high enough for cement work. The plumbers I have had here from IBS were all considerate and knowledgeable but the owner needs to learn a bit about respect! Very rude man!!!!!

• T

  Today's Project Guide

  5.0

  SPENCER came to our house on two separate occasions and did a fantastic job clearing a clog caused by roots. He quickly found and identified both issues on both dates that solved our problems. Very quick, professional, and friendly. He got the job done in a very efficient manner. I would highly recommend you request him if your pinched for time or just need a service/quick repair. ⭐⭐⭐⭐⭐

• A

  Abby Wolfson

  5.0

  IBS replaced my entire sewer line out to the street after a couple of backups. The front office is responsive and the crew got the work done in the timeframe promised. My toilets flush into the sewer now instead of my basement, which is a big improvement!

More reviews (2)