Hurst Heating & Cooling
Pacific, Monroe Center, IL
- Phone:
- +1 815-757-4383
- Website:
- http://www.hursthvac.com/
- Address:
- 102 Pacific St, Monroe Center, IL 61052
- Hours:
- ThursdayOpen 24 hours
- OPEN NOW
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- Map
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Hurst Heating & Cooling Reviews
4.3 stars based on 32 reviews
Featured Comments:
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A H
1.0
Never again. This review is a bit late since this happened in January. Furnace stopped working, called Hurst and right away they came out. They let us know we HAD to get a new furnace so okay. We called the Warranty due to just buying the home and they asked that the Technician let them know what they found that required a new furnace. Hurst tech would not call them. The receptionist was extremely rude. I called multiple times to ask them to call the warranty because the new furnace should be covered and they wouldn't. The receptionist called them and told them that she faxed the paperwork and that she would NOT do it again even though they needed to hear from the technician himself. They did not help and I ended up having to pay out of pocket over $3500 for a new furnace. I will never go to Hurst again, more so due to the receptionist being so unprofessional.
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Raymond Havens
1.0
They come out saying they'll charge $80 to diagnose and when they can't do it they sit waiting for things to happen while on the clock, $40 for every 15 minutes. The guy come out knowing the furnace works intermittently and just sat their with his hands in his pockets waiting for things to happen, until I called his boss and we disagreed over paying additional costs for diagnostic. They sent the guy to my house with no mask. He didn't care if he made me or anyone else sick with Covid and I was expected to pay for them giving me the plague,.
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Patricia Carter
5.0
I cannot thank Hurst enough for their quick response and professionalism. We had a furnace situation and my 4 grandchildren were trying to do remote learning in a very cold, uncomfortable environment. Hurst responded within 5 minutes (yes, 5) to the initial request for service., A technician was dispatched within the hour and. he was extremely knowledgeable, courteous and friendly with the children. Many thanks!!!
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