HCD Sewer and Drain
Paonia, Colorado Springs, CO

HCD Sewer and Drain Reviews

4.3 stars based on 12 reviews

Featured Comments:

• G

  Greg Huntsman

  5.0

  I had a water heater issue the weekend we had -18 temps. I had replaced my water heater through AHS warranty back in June 2020. After submitting the work order on Sat, I called Mon and spoke with Savannah. With all the cold we had, they were double booked through Fri. I told her that I believed the thermo coupler had failed to keep pilot light lit. She stated that she had a cancelation and would have the technician Donnie come out the next day. Savannah thought it might be a simple fix if the parts were available. Donnie showed as scheduled as scheduled and evaluated my issue. He agreed that it was either the thermo coupler or the gas valve. He spoke to Savannah and stated that this Rheem water heater had been procured from Home Depot vice the parts warehouse in town. Because of this, they had to go through the warranty parts department for replacement parts. After calling and speaking with Home Depot and Rheem Customer service, it was determined that parts were backorder due tot eh COVID virus shutting down production. Savannah procured a replacement gas valve from their parts supplier after the thermo coupler did not fix my issue. Donnie arrived on Fri morning as promised with a gas valve in hand. The water heater was back in service around 1100.Donnie and Savannah could have easily pushed me down the road for weeks based on the parts through Home Depot. They went above and beyond to take care of me. No I know some of you out there will notice I was down a week without hot water. Boiling water and sponge bathing was different but, doable. I felt like family with Savannah and Donnie. They did their best to be as quick as they could and do it right the first time. Now it would have been quicker to just replace the water heater again as a unit. The cost to me would have been $500 out of pocket due to code changes in Jan 2021. Adding a expansion tank and other upgrades to meet code was not covered by the AHS warranty. I was given this option by Rheem customer service but, declined based on Donnie's recommendation. I appreciated the candid conversations leading up to the final fix. Before you become upset with the timelines to take care of your situation, take into account the total picture and treat them with respect as I know they will you. Guarantee I will be calling them for any plumbing needs in the future. You will be well pleased with them.

  ---

  Response from the owner

  Thank you for the warm review. I APPRECIATE SOOO MUCH THAT YOU GET THE WHOLE PICTURE ON TIME LINES. The actual repair never takes that long it is always getting parts here in a timely matter that is the issue. You were a pleasure to work for and are for sure part of our HCD family!

• A

  Anthony Savicki

  5.0

  I had a major break in my water line that left my property without water for close to a week. I’m an active duty Soldier with a wife, three kids, and a budget. I received four other estimates ranging from $13,500 to 27,000 to replace 125 ft of pipe to my water tap, which had totally failed. I was referred to HCD by a friend who’s a local inspector. Brian (the owner) responded to my call, came to evaluate my home on the same day, and completed the work within 24 hours of me accepting the cost estimate. The repair work, the crew’s professionalism, and Joe (the foreman) were exceptional. I got Top of the Line work, it was affordable, timely, and I’ll dealt with an honest/hard working company. I would confidently recommend this company to anyone; You it was great service at great value!

  ---

  Response from the owner

  Thank you so much for your warm review, we are always happy to help some one who does so much for our country. Thank you for your service. It was our pleasure to be able to serve you. Happy Independence Day.

• D

  Debbie Onexayvieng

  1.0

  HCD Sewer and Drain were contracted to my home by my home warranty company (American Home Shield) It took Donnie a whole 3-minutes to come to the conclusion that our Hot Water Heater was shot and needed to be replaced, and he needed to add an expansion tank. I found this hard to believe since our Rheem hot water heater was only 3-years old and under warranty. Thankfully we did get a 2nd opinion from another contractor who was able to replace a relief hose at no cost. In my opinion Donnie was trying to take advantage of me and also American Home Shield.

  ---

  Response from the owner

  Thank you for your feed back. I'm glad some one else was willing to work with you.

More reviews (2)